423275

Analyzing the Factors Influencing Employee Turnover in Egyptian Travel Agencies Category A and Its Impact on Employee Satisfaction

Article

Last updated: 27 Apr 2025

Subjects

-

Tags

Human resources in tourism and hospitality

Abstract

Employee turnover is a persistent challenge in the tourism industry, particularly within Egyptian travel agencies, where high attrition rates negatively impact operational efficiency, service quality, and financial stability. This research aims to analyze the key factors influencing employee turnover in Egyptian travel agencies category A and its impact on employee satisfaction by examining workplace conditions, career development opportunities, reward systems, and job satisfaction. A descriptive research methodology was adopted, utilizing surveys distributed to 154 employees across various travel agencies in Cairo, Alexandria, Hurghada, Luxor, and Aswan. The findings indicate that low wages, job dissatisfaction, lack of career advancement, and inadequate work-life balance are the primary drivers of turnover. Additionally, the study highlights the significant role of managerial support, workplace culture, and training programs in influencing employee retention. The results suggest that implementing competitive compensation structures, enhancing career development pathways, and fostering a positive work environment can significantly reduce turnover rates. Based on these insights, recommendations are provided for both the Egyptian Ministry of Tourism and Antiquities and travel agencies to implement strategic interventions that promote workforce stability and improve employee satisfaction. These measures are essential for sustaining the long-term growth and competitiveness of Egypt's tourism sector.

DOI

10.21608/mjthr.2025.362714.1193

Keywords

Employee Turnover, Tourism Industry, Travel Agencies Category A, Egypt

Authors

First Name

Mohamed

Last Name

Khalaf

MiddleName

Abdul-raouf

Affiliation

Tourism Studies Department - Faculty of Tourism and Hotels - Minia Unverisity

Email

mohamed.khalaf1@mu.edu.eg

City

Minia

Orcid

-

First Name

Mohamed

Last Name

Anter

MiddleName

-

Affiliation

tourism studies, tourism and hotels, Minia University, Minia, Egypt

Email

anter82@mu.edu.eg

City

minia

Orcid

0000-0002-6197-3944

First Name

Omar

Last Name

Abo Alnour

MiddleName

-

Affiliation

Tourism Studies - Faculty of Tourism and Hotels - Minia University

Email

omar.aboalnor@hotmail.com

City

-

Orcid

-

Volume

19

Article Issue

1

Related Issue

54350

Issue Date

2025-06-01

Receive Date

2025-02-22

Publish Date

2025-06-01

Page Start

62

Page End

85

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_423275.html

Detail API

http://journals.ekb.eg?_action=service&article_code=423275

Order

423,275

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Analyzing the Factors Influencing Employee Turnover in Egyptian Travel Agencies Category A and Its Impact on Employee Satisfaction

Details

Type

Article

Created At

27 Apr 2025