416461

The Role of Information and Communication Technology (ICT) in Enhancing Marketing and Visitor Experience in Yacht Marinas: A Study of the Red Sea Coast

Article

Last updated: 29 Mar 2025

Subjects

-

Tags

IT in tourism and hospitality

Abstract

The integration of Information and Communication Technology (ICT) has transformed marketing strategies and visitor experiences in the yacht marina industry. This study investigates the role of ICT in marketing yacht marinas along the Red Sea coast, emphasizing digital marketing tools, customer engagement, and sources of visitor information. It also explores how tourists and stakeholders discover yacht trips and assesses the impact of ICT on enhancing the overall visitor experience. Cochran's formula was applied, as it is widely used for large populations, ensuring that the sample adequately reflects the target group. Additionally, Slovin's formula was considered to adjust the sample size based on the total population and margin of error. A confidence level of 95% and a margin of error of 5% were used to enhance statistical reliability. Krejcie and Morgan's sample size table was also referenced to validate the final number. Based on these methods, 408 questionnaires were distributed to various stakeholders, including tourists, yacht renters, marina operators, and tourism professionals, ensuring a diverse and representative sample for the study. The collected data were analyzed using descriptive and inferential statistical methods, including Chi-square tests and Pearson correlation analysis, to examine relationships between demographic characteristics, ICT awareness, and digital marketing effectiveness.The findings reveal that social media, search engines, and digital advertising are the most effective tools for promoting yacht trips and enhancin g visitor engagement. However, data analytics and customer loyalty programs remain underutilized, indicating gaps in ICT-driven marketing strategies. While ICT has significantly improved customer interaction, online booking, and engagement, challenges such as technology adaptation and digital literacy among some marina stakeholders persist. The study concludes that ICT is a vital tool for marketing yacht marinas and enhancing visitor experiences, yet further investments in AI-driven personalization, advanced digital marketing, and customer relationship management systems are necessary to maximize its impact. The study recommends strengthening online presence through SEO strategies, leveraging user-generated content for authenticity, and integrating AI-powered analytics to improve customer targeting and visitor retention.

DOI

10.21608/mjthr.2025.361557.1192

Keywords

ICT, Digital Marketing, Yacht Marinas, Visitor experience, Customer engagement

Authors

First Name

Fatma

Last Name

Mohammed

MiddleName

-

Affiliation

Faculty of Tourism and Hotels, Minia University

Email

fatiema.mohammed91@gmail.com

City

Aswan

Orcid

-

First Name

Mohamed

Last Name

Ezzat

MiddleName

-

Affiliation

Head of Tourism Studies Department Minia University

Email

mohamed.ezzat@mu.edu.eg

City

Minia

Orcid

0000-0003-0957-0328

First Name

Wafaa

Last Name

Elias

MiddleName

-

Affiliation

-

Email

wafaa_ahmed@mu.edu.eg

City

-

Orcid

-

Volume

18

Article Issue

3

Related Issue

51778

Issue Date

2024-12-01

Receive Date

2025-02-18

Publish Date

2024-12-01

Page Start

203

Page End

223

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_416461.html

Detail API

http://journals.ekb.eg?_action=service&article_code=416461

Order

416,461

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

The Role of Information and Communication Technology (ICT) in Enhancing Marketing and Visitor Experience in Yacht Marinas: A Study of the Red Sea Coast

Details

Type

Article

Created At

29 Mar 2025