416063

The Impact of Using the Continuous Improvement ‎Technique (KAIZEN) on the Human Resources ‎Performance in Five-Star Hotels in Greater Cairo

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Last updated: 09 Mar 2025

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Abstract

This research aims to measure The Impact of using the continuous improvement technique (KAIZEN) on the human resources performance in five-star hotels in Greater Cairo. To achieve this objective, questionnaire was developed and distributed on a random sample of employees in five-star hotels in all departments. The number of valid form questionnaires for statistical analysis was 396 (81.6%) valid, before the start of the training program, and after the end of the training, it was a period of six months for the possibility of using kaizen by the study sample hotels, then 396 questionnaires were distributed again, and the number of questionnaires was valid 396 to see the difference in results before and after kaizen training. The general result Kaizen staff experiences and practices before the kaizen training, , the average value was 1.8 and after the training it became a greater value, which is 3.42. the general recommendation Kaizen Technique, big achievements come from small and incremental changes. Eliminate obstacles in operation that slow down order completion or cash collection. Find ways to provide customers with more value and a better accommodation experience with greater profit, because quality plus speed equals lower cost.

DOI

10.21608/kjao.2025.416063

Authors

First Name

Shaimaa Ali ‎

Last Name

Fawzy

MiddleName

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Affiliation

lecturer, ‎Department of ‎Hotel Studies

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City

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Orcid

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First Name

Sherif Gamal ‎

Last Name

Saad

MiddleName

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Affiliation

Professor, ‎Department of Hotel ‎Studies

Email

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City

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Orcid

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First Name

Mohamed Abdel ‎Fattah

Last Name

Zohry

MiddleName

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Affiliation

Professor, Department ‎of Hotel Studies

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City

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Volume

6

Article Issue

10

Related Issue

54303

Issue Date

2025-03-01

Receive Date

2025-03-07

Publish Date

2025-03-01

Page Start

213

Page End

248

Print ISSN

2735-3710

Online ISSN

2735-3729

Link

https://kjao.journals.ekb.eg/article_416063.html

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http://journals.ekb.eg?_action=service&article_code=416063

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416,063

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المقالة الأصلية

Type Code

1,378

Publication Type

Journal

Publication Title

المجلة العربية لعلوم السياحة والضيافة والآثار

Publication Link

https://kjao.journals.ekb.eg/

MainTitle

The Impact of Using the Continuous Improvement ‎Technique (KAIZEN) on the Human Resources ‎Performance in Five-Star Hotels in Greater Cairo

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Article

Created At

09 Mar 2025