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The Impact of Online Customer Reviews (OCRs) on Consumer Purchasing Decision

Article

Last updated: 09 Mar 2025

Subjects

-

Tags

إدارة الأعمال

Abstract

This paper investigates how online customer reviews (OCRs) can affect consumer purchasing decisions mediated by online reviews type and moderated by different demographics. The online customer reviews in this study is measured by valence (ranged from positive to negative), volume (many or few), recentness (whether the online review is recent or old), and the review length (long or short review). Moving to the mediating variable, the online review type is either (objective or subjective) and moderated by demographics (age, gender, income, and education). It's important to note that there is no sufficient data regarding the effect of online customer reviews (OCRs) on consumer purchasing decisions in Egypt. Hence, this research can contribute to a deeper understanding of (OCRs), this is also necessary for developing valuable indications for the online platforms to enhance their services introduced to the Egyptian market. The current research is based on quantitative data derived from an online survey which was distributed among online users in Egypt. In this sense, the usefulness of this research is that it allows underlining significant issues and formulating vital findings: the online reviews dimensions showed a meaningful relationship between it and between the online purchasing decisions which emphasized the importance of the online customer reviews. Also, other dimensions indicated an effect on the consumer purchasing decision mediated by the online review type, whether it was subjective or objective review. On the other hand, demographics, education, job, and income moderated the relationship between dimensions of online customer reviews and consumer purchasing decisions.

DOI

10.21608/aja.2022.130150.1225

Keywords

Online Customer Reviews (OCRs), Valence, volume, Recentness and Length, Subjective online reviews, Objective online reviews, Consumer Purchasing Decision

Authors

First Name

Marwa Mahmoud

Last Name

Ibrahim

MiddleName

-

Affiliation

Assistant Professor, Faculty of Business Economics & Political Science, The British University in Egypt

Email

marwa.ibrahim@bue.edu.eg

City

القاهرة

Orcid

0009-0005-4670-1376

First Name

Hebat Allah

Last Name

Mamdouh

MiddleName

-

Affiliation

Assistant Professor, College of Management and Technology Arab Academy for Science Technology, and Maritime Transport (AASTMT) Cairo, Egypt

Email

heba_mamdouh@aast.edu

City

القاهرة

Orcid

-

Volume

45

Article Issue

2

Related Issue

51539

Issue Date

2025-04-01

Receive Date

2022-03-28

Publish Date

2025-04-01

Page Start

387

Page End

404

Print ISSN

1110-5453

Online ISSN

2663-4473

Link

https://aja.journals.ekb.eg/article_240217.html

Detail API

http://journals.ekb.eg?_action=service&article_code=240217

Order

19

Type

بحوث باللغة الإنجلیزیة

Type Code

707

Publication Type

Journal

Publication Title

المجلة العربية للإدارة

Publication Link

https://aja.journals.ekb.eg/

MainTitle

The Impact of Online Customer Reviews (OCRs) on Consumer Purchasing Decision

Details

Type

Article

Created At

09 Mar 2025