415381

The Impact of Golden Square (IPSL) on Customers Purchase Decision in Five Star Hotels in Cairo

Article

Last updated: 09 Mar 2025

Subjects

-

Tags

Hospitality
Hospitality and tourism operations
Hotel management

Abstract

This study aims to identify the impact of Golden Square (IPSL)" image, positioning, satisfaction, and loyalty" on customers purchasing decisions in five-star hotels in Cairo and investigate the variables of each element of IPSL. Quantitative analysis was used based on a survey of 400 questionnaires distributed to the customers of (22) five-star hotels in great Cairo by using cluster sampling. A total of (380) usable questianaire were obtained after eliminating invalid and incomplete responses, representing an effective response rate of (95%). The results of this study revealed that the golden square IPSL explain 55.9 % of the hotel customers' purchasing decision, and revealed that customer loyalty, customer satisfaction, and positioning are important factors for a customer purchase decision. Furthermore, the study showed that image has a positive effect on the customer purchasing decision, while the study couldn't explain to what extent image impact the customer purchasing decision in Cairo five-star hotels, as (β= 0.018 and p>0.05) . The findings can be used to enrich the knowledge related to how hotels manager and marketers fully understand haw the golden square elements of marketing (IPSL) could used to influence on customers behavior and consequently improve their marketing campaigns according to that. 

DOI

10.21608/ijhth.2022.415381

Keywords

Golden Square (IPSL), Image, Positioning, Customer satisfaction, Customer loyalty, Purchase-decision

Authors

First Name

Abd Elhamid Mahmoud

Last Name

Ahmed

MiddleName

-

Affiliation

Master Scholar, Hotel Studies Department, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt

Email

-

City

-

Orcid

-

First Name

Ashraf Elsayed

Last Name

Ghareeb

MiddleName

-

Affiliation

Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt

Email

-

City

-

Orcid

-

First Name

Hesham

Last Name

Ezzat

MiddleName

-

Affiliation

Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt

Email

-

City

-

Orcid

-

First Name

Magdy

Last Name

Abdoulaleem

MiddleName

-

Affiliation

Professor, Hotel Studies Department, Faculty of Tourism and Hotels, Fayoum University, Fayoum, Egypt

Email

-

City

-

Orcid

-

Volume

16

Article Issue

2

Related Issue

42447

Issue Date

2022-12-01

Receive Date

2025-03-03

Publish Date

2022-12-01

Page Start

113

Page End

132

Print ISSN

2636-4131

Online ISSN

2636-414X

Link

https://ijhth.journals.ekb.eg/article_415381.html

Detail API

http://journals.ekb.eg?_action=service&article_code=415381

Order

415,381

Type

Original Article

Type Code

804

Publication Type

Journal

Publication Title

International Journal of Heritage, Tourism and Hospitality

Publication Link

https://ijhth.journals.ekb.eg/

MainTitle

The Impact of Golden Square (IPSL) on Customers Purchase Decision in Five Star Hotels in Cairo

Details

Type

Article

Created At

09 Mar 2025