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410298

Requirements of Restructuring & Raising Efficiency of Public Service Channels in localities: Applying on Citizen Service Automated Centers, A.R.E

Article

Last updated: 08 Feb 2025

OverviewSimilar Items

Subjects

-

Tags

الاقتصاد والإدارة

Abstract

            The Study built its major research question on the potentiality of enhancing decentralized local e-service for serving local citizens through offering some complementary aggregated mechanism for improving standards of local services. Thus the author proposed some developed model for restructuring the currently standing citizen technological automated service centers [CASC] in a new institutional form based on Government Data Exchange [GDX] networked service centers applying on Egyptian context, and for reaching research objective, the study had to analyze the current situation of CASC performance including designated tasks, scoop of services, then it came to conclusion that CASC is a wasted governmental local asset that in a need for more institutional capacity building, thus study proposed some analytical framework for expanding provided local services offered by CASC quantitatively & qualitatively by setting a new proposed framework including new institutional structure chart, new technologies, new charts of work flow process, proposing HR competencies, service time providing standards, setting KPIs, besides the study proposed some quantitative distribution of the new institutional potential formula under [GDX] service centers over all the republic of Egypt. 

DOI

10.21608/jwadi.2025.410298

Keywords

Raising Efficiency, Restructuring, CASC, GDX networking centers of public service

Authors

First Name

Mohamed Awad Ali

Last Name

El-Araby

MiddleName

-

Affiliation

Associate Professor, Department of Public Administration, Faculty of Economics & Political Science (FEPS), Cairo University, A.R.E

Email

mohamed.elaraby@feps.edu.eg

City

-

Orcid

-

Volume

45

Article Issue

45

Related Issue

53622

Issue Date

2025-01-01

Receive Date

2025-02-05

Publish Date

2025-01-01

Page Start

581

Page End

618

Print ISSN

2536-9555

Online ISSN

2682-4582

Article File

JWADI_Volume 45_Issue 45_Pages 581-618.pdf

PDF . 3.6MB

Link

https://jwadi.journals.ekb.eg/article_410298.html

Detail API

http://journals.ekb.eg?_action=service&article_code=410298

Order

410,298

Type

المقالة الأصلية

Type Code

1,243

Publication Type

Journal

Publication Title

مجلة وادي النيل للدراسات والبحوث الإنسانية والاجتماعية والتربويه

Publication Link

https://jwadi.journals.ekb.eg/

MainTitle

Requirements of Restructuring & Raising Efficiency of Public Service Channels in localities: Applying on Citizen Service Automated Centers, A.R.E

Details

Type

Article

Created At

08 Feb 2025