407044

Behavioral Intention to Use AI-Chatbot among University Tourism Students: The Mediating Role of Learning Motivations

Article

Last updated: 01 Feb 2025

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Abstract

The research aims to discover the role of the TAM model in enhancing learning motivation among tourism students. In addition, it examines to what extent learning motivation affects the behavioral intention of an AI Chatbot adopting the TAM model. Finally, it clarifies the mediating role of learning motivation in the relation between the TAM model and behavioral intention to adopt the Chatbot Model. The current research utilized a questionnaire as a quantitative approach to collect primary data from tourism students, the valid responses were 347 and the research deployed SMART-PLS for statistical analysis. The results demonstrated that the TAM model positively affects learning motivation among tourism students. Besides, learning motivation positively affects the behavioral intention to adopt an AI Chatbot. Learning motivation partially mediates the relationship between the TAM model and behavioral intention to adopt an AI Chatbot. The research presents effective practical implications for ensuring a good Chatbot experience among tourism students. These implications will facilitate and enhance the learning process of tourism students.

DOI

10.21608/ijtah.2025.344530.1139

Keywords

Chatbots, learning motivations, Behavioral Intention, TAM, Tourism students

Authors

First Name

Dr.Shaymaa

Last Name

El-Sisi

MiddleName

Abdul-Wahab

Affiliation

Faculty of Tourism and Hotel Management, Helwan University

Email

shaimaa.abdelwahab@fth.helwan.edu.eg

City

Cairo

Orcid

0000-0002-8728-7889

Volume

5

Article Issue

1

Related Issue

53292

Issue Date

2025-01-01

Receive Date

2024-12-15

Publish Date

2025-01-01

Page Start

1

Page End

19

Print ISSN

2812-6033

Online ISSN

2812-6041

Link

https://ijtah.journals.ekb.eg/article_407044.html

Detail API

http://journals.ekb.eg?_action=service&article_code=407044

Order

407,044

Type

Research Articles

Type Code

2,415

Publication Type

Journal

Publication Title

International Journal of Tourism, Archaeology and Hospitality

Publication Link

https://ijtah.journals.ekb.eg/

MainTitle

Behavioral Intention to Use AI-Chatbot among University Tourism Students: The Mediating Role of Learning Motivations

Details

Type

Article

Created At

01 Feb 2025