406970

The impact of digital marketing on customer satisfaction and future purchase intention within cloud kitchens

Article

Last updated: 01 Feb 2025

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Tags

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Abstract

This study aims to explore the impact of digital marketing on customer satisfaction and future purchase intention within the context of cloud kitchens by analyzing the direct and indirect relationships between study variables using Structural Equation Modeling (SEM). Several hypotheses were tested to determine the impact of digital marketing elements such as product awareness, ease of use, information privacy and security, customer compliance, feedback, and the customer-brand relationship on customer satisfaction, and how this satisfaction influences future purchase intention. The study targeted the management of 13 cloud kitchens in Egypt and collected data through an electronic survey from a random sample of 447 customers. The data were analyzed using ADANCO-PLS v.2.3 software. The results revealed that digital marketing, overall, has a positive and significant effect on customer satisfaction, which in turn reflects on future purchase intention. Additionally, the findings showed that product awareness, ease of use, information privacy and security, customer compliance, feedback, and the customer-brand relationship all have significant effects on customer satisfaction, which positively affects purchase intention. The study provides strong evidence that overall satisfaction plays a crucial role in enhancing future purchase intention, as the results demonstrated that overall satisfaction partially mediates the relationship between digital marketing and purchase intention in cloud kitchens. These findings enhance the understanding of how digital marketing strategies impact customer experience and their future purchasing behaviors toward cloud kitchen services, offering valuable insights for practitioners and researchers in this field.

DOI

10.21608/ijthsx.2025.406970

Keywords

Digital Marketing, Customer satisfaction, Purchase Intention, cloud kitchens

Authors

First Name

Nabil

Last Name

Kahil

MiddleName

Nabil

Affiliation

Faculty of Tourism and Hotels: 6th of October University: 6th of October City

Email

2022008@o6u.edu.eg

City

القاهرة

Orcid

-

First Name

mohamed

Last Name

salih

MiddleName

mohamed

Affiliation

faculty of tourism and hotel management

Email

mohsalih.tour@o6u.edu.eg

City

الجیزة

Orcid

-

First Name

Sameh

Last Name

Saad

MiddleName

Gamal

Affiliation

كلية السياحة والفنادق ، جامعة حلوان القاهرة

Email

sameh.gamal@helwan.edu.eg

City

القاهرة

Orcid

-

First Name

Mohamed

Last Name

Abed

MiddleName

A. Aziz

Affiliation

Faculty of Tourism and Hotel Management October 6 University

Email

m.a.aziz.abed.tou@o6u.edu.eg

City

السادس من أکتوبر - الجیزة

Orcid

0000-0002-2889-6975

Volume

8

Article Issue

1

Related Issue

51486

Issue Date

2025-01-01

Receive Date

2024-12-20

Publish Date

2025-01-24

Page Start

173

Page End

190

Print ISSN

2785-9843

Online ISSN

2785-9851

Link

https://ijthsx.journals.ekb.eg/article_406970.html

Detail API

http://journals.ekb.eg?_action=service&article_code=406970

Order

406,970

Type

Original Article

Type Code

1,806

Publication Type

Journal

Publication Title

The International Journal of Tourism and Hospitality Studies

Publication Link

https://ijthsx.journals.ekb.eg/

MainTitle

The impact of digital marketing on customer satisfaction and future purchase intention within cloud kitchens

Details

Type

Article

Created At

01 Feb 2025