In this study, the researcher adopts a comprehensive practice toward evaluating the importance of work order process as a main feature in hotel maintenance. Work order management has been discussed extensively within the academic context, in order to implement elevated performance of CMMS software. Work order feature is considered as one of the vital factors affecting directly the operations also reflected on the customer satisfaction. However, the identification and execution of maintenance work can be extremely time consuming and expensive when not managed properly. However, the use of a well-constructed, site-supported Work Order Management (WOM) process can help to reduce such costs while improving efficiency. This would enable the management to achieve better maintenance efficiency through applying different methods, concepts and practices. The main framework highlights the importance of work order management justify the hotel's objectives .Moreover ,to realize how a work order operate generates opportunities to upgrade workflow, rating the key components of a process was generated, right with a review of procedures and processes, also by comparing both the old manual process vs. the software.