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402044

Factors Influencing Customer Online Purchase Intention and the Moderating Effect of Age: An Empirical Study on the FMCG Retail Market in Egypt

Article

Last updated: 07 Jan 2025

Subjects

-

Tags

إدارة الأعمال

Abstract

The technological advances are incredibly growing, especially mobile applications. For instance, in the Egyptian local market, major developments and changes are occurring in customer behavior, which have disclosed various opportunities in business. Now, the ‘fast-moving consumer goods' (FMCG) hold the most market share with the highest rate. Hence, it is crucial to study customer intention to purchase online. The customer perception plays a fundamental role that indirectly influences customers' purchasing intentions through their attitudes. Based on the investigated behavioral models, the technology acceptance model (TAM), the studied variables were the perceived ease of use, perceived usefulness, perceived interactivity, social influence, and online purchase intention. The current survey was administered to 184 mobile app users. Based on the results of the regression analysis of the collected data, two independent variables, perceived ease of use and perceived usefulness, had significantly impacted the online purchase intention of FMCG. While the perceived interactivity and social influence had insignificant impacts on the purchase intention. The moderator variable (age) indicated a significantly negative impact on the online purchase intention as a dependent variable. This research adds value as it focuses on the significant role of customer perception about FMCG mobile apps on online purchase intention.

DOI

10.21608/sjsaf.2024.335592.1062

Keywords

customer, perception, Purchase intentions

Authors

First Name

Jermin

Last Name

Allam

MiddleName

-

Affiliation

Arab Academy for Science and Technology alexandrine

Email

jermin.zainallam@gmail.com

City

الاسكندريه

Orcid

0009-0008-9884-8830

First Name

Ayman

Last Name

mitwally

MiddleName

-

Affiliation

Arab academy for science and technology marketing department

Email

aymanmitwally@yahoo.com

City

Alexandria

Orcid

-

First Name

Hisham

Last Name

Abd el Moaty

MiddleName

-

Affiliation

Arab Academy for Science and Technology

Email

hisham_aam@aast.edu

City

-

Orcid

-

Volume

2

Article Issue

2

Related Issue

51638

Issue Date

2024-07-01

Receive Date

2024-11-12

Publish Date

2024-07-01

Print ISSN

2974-3370

Online ISSN

2974-3389

Link

https://sjsaf.journals.ekb.eg/article_402044.html

Detail API

http://journals.ekb.eg?_action=service&article_code=402044

Order

402,044

Type

المقالة الأصلية

Type Code

2,537

Publication Type

Journal

Publication Title

مجلة السادات للبحوث الادارية و المالية

Publication Link

https://sjsaf.journals.ekb.eg/

MainTitle

Factors Influencing Customer Online Purchase Intention and the Moderating Effect of Age: An Empirical Study on the FMCG Retail Market in Egypt

Details

Type

Article

Created At

07 Jan 2025