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389541

The Impact of Outsourcing Strategies on Organizational Performance during Crises in the Telecommunication Sector

Article

Last updated: 29 Dec 2024

Subjects

-

Tags

إدارة الأعمال
إدارة الموارد البشرية

Abstract

This research aims to identify the relationship between outsourcing strategies and organizational performance during crises in the telecommunication sector. The independent variable is outsourcing strategies: business process outsourcing (BPO) , knowledge process outsourcing (KPO), and information technology outsourcing (ITO) strategies. The dependent variable is organizational performance indicators, (financial indicators as cost-efficiency and profitability while the operational indicators are productivity, performance quality, and social responsibility). The moderating variable is crisis, indicators (crisis lifecycle, crisis management, and crisis communication). The online questionnaire consists of (82) statements and submitted by 136 managers at telecommunication companies as Vodafone Egypt, Orange Egypt, Etisalat Egypt, and Telecom Egypt. The researcher used the Likert model & data were uploaded through SPSS V.25 and AMOS 21. Cronbach's alpha coefficient tested the stability, Pearson correlation coefficient between dimensions and total questionnaire proved the validity of the study hypotheses, Simple and multiple regression studied the impact of independent variables on the dependent variable to prove the validity of hypotheses, and Path analysis studied the role of Moderating variable Crises. Findings showed a highly significant correlation between outsourcing strategies and organizational performance. There is a significant correlation between outsourcing strategies BPO, KPO,, and ITO strategies and organizational performance (Financial Indicators: Organizational Cost Efficiency, Organizational Profitability), (Operational Indicators: Productivity, Performance Quality, and Social Responsibility) where Pearson correlation values are significant at P-value < (0.01). The results emphasize that effective implementation of outsourcing strategies can result in significant gains in cost effectiveness, operational flexibility, and overall competitiveness, among other aspects of organizational performance.

DOI

10.21608/sjsaf.2024.322945.1055

Keywords

Outsourcing, strategies, Organizational Performance, crises

Authors

First Name

منة الله محمد عبدالوهاب

Last Name

عبدالوهاب

MiddleName

-

Affiliation

إدارة أعمال دولية، أكاديمية السادات، القاهرة

Email

mennamohamed318@hotmail.com

City

القاهرة

Orcid

-

Volume

2

Article Issue

2

Related Issue

51638

Issue Date

2024-07-01

Receive Date

2024-09-22

Publish Date

2024-07-01

Print ISSN

2974-3370

Online ISSN

2974-3389

Link

https://sjsaf.journals.ekb.eg/article_389541.html

Detail API

https://sjsaf.journals.ekb.eg/service?article_code=389541

Order

389,541

Type

المقالة الأصلية

Type Code

2,537

Publication Type

Journal

Publication Title

مجلة السادات للبحوث الادارية و المالية

Publication Link

https://sjsaf.journals.ekb.eg/

MainTitle

The Impact of Outsourcing Strategies on Organizational Performance during Crises in the Telecommunication Sector

Details

Type

Article

Created At

29 Dec 2024