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Impact of Servant Leadership on Job Performance: Mediating Role of Innovation and Job Satisfaction: Applied to Travel Agencies in Egypt

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Last updated: 05 Jan 2025

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Abstract

Servant leadership (SL) is a leadership style that depends on servant leaders who can evolve their subordinates. The most popular dimensions of SL are empowering and developing people, expressing humility, authenticity, interpersonal acceptance, stewardship, and providing direction. Servant leaders have to apply persuasive mapping dimensions, which means that servant leaders put tactics in place to encourage followers to implement the organizational goals through a well-understood mental model of their followers. As innovation is the primary requirement for successful leadership, servant leadership has to encourage solidifying innovation in the work environment as well. This study aims to reveal the impact of SL on the performance of the employees of travel agencies in Egypt through measuring the mediating role of job satisfaction between SL and employees' performance. In addition, measuring the mediating role of innovation between SL and job satisfaction is also important. For this purpose, online questionnaires were distributed to 309 employees of travel agencies in Egypt. Findings showed that servant leadership promotes employees' performance by fostering their ability for innovation and, consequently, their satisfaction.

DOI

10.21608/ijtah.2023.185242.1032

Keywords

servant leadership, Innovation, Satisfaction, performance

Authors

First Name

Nancy

Last Name

Montaser

MiddleName

Mohamed

Affiliation

Tourism studies department, faculty of tourism and hotels, Helena university

Email

nancymontaser@gmail.com

City

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Orcid

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Volume

2

Article Issue

3

Related Issue

39270

Issue Date

2022-12-01

Receive Date

2023-01-03

Publish Date

2022-12-01

Page Start

201

Page End

216

Print ISSN

2812-6033

Online ISSN

2812-6041

Link

https://ijtah.journals.ekb.eg/article_283568.html

Detail API

https://ijtah.journals.ekb.eg/service?article_code=283568

Order

13

Type

Research Articles

Type Code

2,415

Publication Type

Journal

Publication Title

International Journal of Tourism, Archaeology and Hospitality

Publication Link

https://ijtah.journals.ekb.eg/

MainTitle

Impact of Servant Leadership on Job Performance: Mediating Role of Innovation and Job Satisfaction: Applied to Travel Agencies in Egypt

Details

Type

Article

Created At

29 Dec 2024