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283560

Evaluating Internet of Things application in Sharm-El Sheik Hotels

Article

Last updated: 05 Jan 2025

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Tags

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Abstract

The research aims to evaluate the internet of things (IOT) application in four and five stars hotels on Sharm El Sheik from the perceptions of hotel guests prospective. Questionnaire was used to measure internet of things application and its impact on guest satisfaction, saving guest time, guest trust, and guest health procedures. The findings showed that internet of things has a positive effect on guest health procedures, saving guest times, guest trust, and guest health procedures. Moreover a guest health procedure has a positive effect on guest satisfaction, While guest satisfaction, has a positive effect on guest loyalty.One of the most findings of this research was the application of internet of things in Sharm El Sheik Four and Five star hotels is limited in some functions in hotel departments for example online check inn and check out are not applied in front office and managing room devices through Mobil application is not applied in Housekeeping , controlling the refrigerators though online is not applied in kitchen

DOI

10.21608/ijtah.2023.184976.1031

Keywords

Internet of Things, guests satisfaction, loyalty, Trust, saving guest time and guest health procedures

Authors

First Name

Atia

Last Name

Abd Al Sattar Gad

MiddleName

Mahmoud

Affiliation

Hotel Management, faculty tourism and Hotels, Beni suef university

Email

atiamahmoud2077@gmail.com

City

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Orcid

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First Name

Assoc. Prof. Dr. Wael

Last Name

Abd El Naby

MiddleName

-

Affiliation

Vice Dean for Education and Students Affairs, Associate Professor of Hospitality Management, Faculty of Tourism and Hotels, Beni-suef University

Email

wael.mohamed@fth.bsu.edu.eg

City

-

Orcid

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Volume

2

Article Issue

3

Related Issue

39270

Issue Date

2022-12-01

Receive Date

2023-01-03

Publish Date

2022-12-01

Page Start

142

Page End

160

Print ISSN

2812-6033

Online ISSN

2812-6041

Link

https://ijtah.journals.ekb.eg/article_283560.html

Detail API

https://ijtah.journals.ekb.eg/service?article_code=283560

Order

9

Type

Research Articles

Type Code

2,415

Publication Type

Journal

Publication Title

International Journal of Tourism, Archaeology and Hospitality

Publication Link

https://ijtah.journals.ekb.eg/

MainTitle

Evaluating Internet of Things application in Sharm-El Sheik Hotels

Details

Type

Article

Created At

29 Dec 2024