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348230

Examining the Impact of Social Media Advertisements and Consumers’ Perceptions on Consumers’ Trust: Evidence from Egyptian public healthcare campaigns

Article

Last updated: 28 Dec 2024

Subjects

-

Tags

Marketing

Abstract

This paper examines the effect of social media marketing and consumer perceptions on consumer trust, with respect to the demographics as a moderator variable. The social media advertisements in this study are evaluated based on their legitimacy and informational value. Despite the changeable nature of customer views, it is assessed by selective awareness and selective retention changing to demographics; the moderating factor (age, gender, income, and education). The dependent variable in this research is consumer trust which is proxied by sincerity and prior experience. Due to the scarcity in addressing the impact of social media marketing and customer perceptions on consumer trust in Egypt, particularly in the public sectors, this research would contribute to the existing literature by providing a deeper understanding of social media commercials. Furthermore, the findings of this research would assist in the development of valuable guidelines for online platforms to improve advertisements introduced to the Egyptian market. The current research is based on qualitative data acquired from in-depth interviews with select doctors who participated in the "100 Million Health" campaign, and quantitative data derived from an online survey distributed to Egyptian members of the general public. In this respect, this research would cement the identification of major issues and the formulation of essential conclusions. The research results revealed a considerable relationship between social media advertising and customer views and consumer trust.

DOI

10.21608/ajccr.2024.216236.1066

Keywords

Social Media Advertisements, consumer perception, consumer trust

Authors

First Name

Wael

Last Name

Kortam

MiddleName

-

Affiliation

Faculty of Business, Economics and Political Science, The British University in Egypt (BUE), Cairo, Egypt

Email

wael.kortam@bue.edu.com

City

Cairo

Orcid

-

First Name

Marwa

Last Name

Ibrahim

MiddleName

-

Affiliation

Faculty of Business, Economics and Political Science, The British University in Egypt (BUE), Cairo, Egypt

Email

marwa.ibrahim@bue.edu.eg

City

Cairo

Orcid

0009-0005-4670-1376

First Name

Mona

Last Name

Ibrahim

MiddleName

-

Affiliation

Faculty of Arts & Humanities, The British University in Egypt (BUE), Cairo, Egypt

Email

mona.ibrahim@bue.edu.eg

City

Cairo

Orcid

-

Volume

4

Article Issue

1

Related Issue

46963

Issue Date

2024-03-01

Receive Date

2023-06-07

Publish Date

2024-03-01

Page Start

60

Page End

73

Print ISSN

2805-248X

Online ISSN

2805-2498

Link

https://ajccr.journals.ekb.eg/article_348230.html

Detail API

https://ajccr.journals.ekb.eg/service?article_code=348230

Order

3

Type

Original Article

Type Code

2,025

Publication Type

Journal

Publication Title

The Academic Journal of Contemporary Commercial Research

Publication Link

https://ajccr.journals.ekb.eg/

MainTitle

Examining the Impact of Social Media Advertisements and Consumers’ Perceptions on Consumers’ Trust: Evidence from Egyptian public healthcare campaigns

Details

Type

Article

Created At

28 Dec 2024