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348229

The Impact of User-Generated Content on Brand Equity Dimensions and Purchase Intention of Egyptian Telecom Operators’ Subscribers

Article

Last updated: 28 Dec 2024

Subjects

-

Tags

Marketing

Abstract

This study investigates the effect of online user-generated content (UGC) on brand equity dimensions and subscribers' purchase intention to Egyptian telecom operators. Data are collected from 400 telecom operators' subscribers. Structural equation modeling (SEM) is utilized for data analysis. The findings reveal a direct relationship between UGC and the four brand equity dimensions. Brand perceived quality and loyalty mediate the relationship between UGC and purchase intention also affect subscribers' purchase intention. Whereas brand awareness and associations do not affect subscribers' purchase intention. Marketers can capitalize on social media platforms to encourage subscribers to express their opinions and create online customer engagement. The study concentrates only on UGC, future research can further investigate the firm-created content. The suggested conceptual model developed based on the Stimulus-Organism-Response Model tests a correlation that associates brand equity dimensions to UGC and Purchase Intention.

DOI

10.21608/ajccr.2024.221877.1069

Keywords

User-Generated Content UGC, brand awareness, Brand Associations, Brand loyalty, Brand Perceived Quality, Purchase Intention

Authors

First Name

Maya

Last Name

Yousry

MiddleName

-

Affiliation

Faculty of Business Administration, Economics and Political Science, The British University in Egypt, El‐Sherouk City, Egypt

Email

maya.ahmed@bue.edu.eg

City

Cairo

Orcid

-

First Name

May

Last Name

Fahmy

MiddleName

-

Affiliation

Faculty of Business Administration, Economics and Political Science, The British University in Egypt, El‐Sherouk City, Egypt

Email

may.fahmy@bue.edu.eg

City

Cairo

Orcid

0000-0002-3537-2715

Volume

4

Article Issue

1

Related Issue

46963

Issue Date

2024-03-01

Receive Date

2023-07-14

Publish Date

2024-03-31

Page Start

64

Page End

59

Print ISSN

2805-248X

Online ISSN

2805-2498

Link

https://ajccr.journals.ekb.eg/article_348229.html

Detail API

https://ajccr.journals.ekb.eg/service?article_code=348229

Order

2

Type

Original Article

Type Code

2,025

Publication Type

Journal

Publication Title

The Academic Journal of Contemporary Commercial Research

Publication Link

https://ajccr.journals.ekb.eg/

MainTitle

The Impact of User-Generated Content on Brand Equity Dimensions and Purchase Intention of Egyptian Telecom Operators’ Subscribers

Details

Type

Article

Created At

28 Dec 2024