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357987

An investigation of tourism service quality factors influencing the satisfaction of Egyptian tourists.

Article

Last updated: 28 Dec 2024

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Tags

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Abstract

Recently, service quality has become a crucial goal for the travel and tourism industries. Consequently, service providers need to enhance both the service's procedure and its outcomes. So, if the management's lack of attention to service quality causes tourists to become unsatisfied and abandon the destination, Therefore, this study tries to investigate the influence of tourism service quality on Egyptian tourist satisfaction. A quantitative approach was used by creating an online survey that included tourism service quality factors, and a total of 505 replies were analyzed. The findings of the investigation showed that tourism service quality factors influence Egyptian tourist satisfaction, and security service quality was ranked as the most highly influenced dimension. It is recommended to destinations management to enhance their Egyptian visitors' satisfaction in their next visits and to improve the tourism service quality that is provided to Egyptian tourists to achieve their satisfaction and increase their intention to repeat visits and to recommend others to visit.

DOI

10.21608/ijthsx.2024.287922.1091

Keywords

Tourism service, Tourism service quality, tourist satisfaction, Egyptian Tourist

Authors

First Name

Salma

Last Name

El-Manhaly

MiddleName

-

Affiliation

Tourism department, faculty of tourism and hotels, Alexandria University, Egypt

Email

salmamohamed8821@alexu.edu.eg

City

Alexandria

Orcid

-

Volume

7

Article Issue

1

Related Issue

47432

Issue Date

2024-07-01

Receive Date

2024-05-07

Publish Date

2024-07-01

Page Start

91

Page End

113

Print ISSN

2785-9843

Online ISSN

2785-9851

Link

https://ijthsx.journals.ekb.eg/article_357987.html

Detail API

https://ijthsx.journals.ekb.eg/service?article_code=357987

Order

357,987

Type

Original Article

Type Code

1,806

Publication Type

Journal

Publication Title

The International Journal of Tourism and Hospitality Studies

Publication Link

https://ijthsx.journals.ekb.eg/

MainTitle

An investigation of tourism service quality factors influencing the satisfaction of Egyptian tourists.

Details

Type

Article

Created At

28 Dec 2024