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306885

Service Quality in Tourism and Hospitality Industry and Tourist Destination Loyalty Post-COVID-19: The Role of Tourism Destination Image and Tourist Trust

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Last updated: 05 Jan 2025

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Abstract

Following the Covid-19 pandemic, research is being done to determine how the service quality in tourism and hospitality industry affects the loyalty of tourists to a given destination through the mediating role of tourism destination image and the moderating role of trust. Structural equation modelling was used to study and analyze the perceptions of 351 tourists visiting Luxor, Aswan, and Hurghada (Egypt) during June and August 2022. Hypotheses of the research were examined by SmartPLS-3.0. The empirical results of this study revealed that service quality in tourism and hospitality industry has a positive correlation with tourist destination loyalty after the Covid-19 pandemic. Tourism destination image significantly has mediated the relationship between service quality in tourism and hospitality industry and tourist destination loyalty. Trust has moderated the relationship between the previously mentioned variables. Lastly, Theoretical, and practical implications are included on how to apply the findings of this research to the tourism and hospitality industry

DOI

10.21608/ijthsx.2023.211274.1057

Keywords

COVID-19 epidemic, Tourism and Hospitality Services, Tourist Destination Image, Tourist Loyalty and Tourist’s Trust

Authors

First Name

Tamer

Last Name

Abdulaziz

MiddleName

Ahmed

Affiliation

High Institute for Tourism & Hotels,, 6th of October,, Tourism Studies Department, Giza, Egypt

Email

dr.tamer@hith.edu.eg

City

-

Orcid

https://orcid.org/00

First Name

Salama

Last Name

Ammar

MiddleName

Mohammed

Affiliation

Tourism and Travel Technology Program, Taibah University of Technology Tourism Studies Department, Higher Institute for Tourism and Hotels (E.G.O.T.H), Luxor City, Egypt

Email

salamalogly@egothluxor.edu.eg

City

-

Orcid

-

First Name

Maisa

Last Name

Abd El-latief Ahmed

MiddleName

Fathey

Affiliation

Hotel Studies Department, Higher Institute for Tourism and Hotels (E.G.O.T.H), Luxor City, Egypt

Email

mf111@fayoum.edu.eg

City

-

Orcid

-

First Name

Mohammed

Last Name

Zeina

MiddleName

-

Affiliation

Hotel studies department,Faculty of tourism and hotel managementm, Suez canal University,Ismailia, Egypt

Email

mohammed.zeina@tourism.suez.edu.eg

City

Ismailia

Orcid

-

First Name

Walaa

Last Name

Elwardany

MiddleName

Moustafa

Affiliation

Tourism Studies Department, Higher Institute for Tourism and Hotels (6 October), 6 October City, Egypt

Email

dr.walaa@hith.edu.eg

City

-

Orcid

-

Volume

5

Article Issue

1

Related Issue

41239

Issue Date

2023-07-01

Receive Date

2023-05-15

Publish Date

2023-07-01

Page Start

26

Page End

50

Print ISSN

2785-9843

Online ISSN

2785-9851

Article File

IJTHSX_Volume 5_Issue 1_Pages 26-50.pdf

PDF . 831.2kB

Link

https://ijthsx.journals.ekb.eg/article_306885.html

Detail API

https://ijthsx.journals.ekb.eg/service?article_code=306885

Order

306,885

Type

Original Article

Type Code

1,806

Publication Type

Journal

Publication Title

The International Journal of Tourism and Hospitality Studies

Publication Link

https://ijthsx.journals.ekb.eg/

MainTitle

Service Quality in Tourism and Hospitality Industry and Tourist Destination Loyalty Post-COVID-19: The Role of Tourism Destination Image and Tourist Trust

Details

Type

Article

Created At

28 Dec 2024