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Evaluating Passengers’ Satisfaction with Aircraft Cabin Interior in EgyptAir

Article

Last updated: 28 Dec 2024

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Tags

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Abstract

Passengers are paying more attention to their comfort during flights. Passengers choice of airline depends on their level of satisfaction and sense of comfort in the aircraft cabin. Many factors of the entire cabin system, including the cabin environment, facilities, services, physiological and psychological variables of passengers, all have an impact on their comfort. Airlines are increasingly focusing on comfort to differentiate themselves by developing the aircraft cabin interior to enhance passenger comfort and obtain a competitive advantage in highly competitive markets. The emergence of smart aircraft cabins has provided smart solutions to all discomfort issues that negatively influenced passenger experience during flight. The smart plane of the future has the potential to smooth cabin operation and improve the customer experience in numerous ways such as smart overhead compartments, futuristic smart seats, smart dimmable windows, smart service, and Zero-Touch entertainment screens with 4k clarity. The aim of the current study is to evaluate passenger satisfaction with the current aircraft cabin interior in EgyptAir and investigate factors that influence passenger discomfort in the aircraft cabin. Furthermore, explore how passengers perceive the "smart cabin" in addressing their discomfort issues as well as its influence on enhancing their comfort during flight. To meet the study goals, an online survey was distributed among Egyptian frequent travelers on EgyptAir. A total of 311 valid surveys were collected and analyzed

DOI

10.21608/ijthsx.2023.203695.1055

Keywords

Aircraft, Cabin Interior, Satisfaction, Smart cabin, Frequent travelers

Authors

First Name

yasmine

Last Name

hamza

MiddleName

essam

Affiliation

tourism studies , faculty of tourism and hotel management , helwan university

Email

yasmine.essam@fth.helwan.edu.eg

City

-

Orcid

0000-0002-7741-6915

First Name

Hala

Last Name

Fouad

MiddleName

-

Affiliation

Faculty of Tourism and Hotels, Helwan University

Email

halafouad@hq.helwan.edu.eg

City

-

Orcid

-

First Name

Dalia

Last Name

Soliman

MiddleName

Mohamed

Affiliation

Faculty of Tourism & Hotels, Helwan University, Cairo, Egypt.

Email

daliamsoliman@hotmail.com

City

-

Orcid

-

Volume

4

Article Issue

2

Related Issue

40908

Issue Date

2023-04-01

Receive Date

2023-04-02

Publish Date

2023-04-01

Page Start

72

Page End

88

Print ISSN

2785-9843

Online ISSN

2785-9851

Link

https://ijthsx.journals.ekb.eg/article_296723.html

Detail API

https://ijthsx.journals.ekb.eg/service?article_code=296723

Order

296,723

Type

Original Article

Type Code

1,806

Publication Type

Journal

Publication Title

The International Journal of Tourism and Hospitality Studies

Publication Link

https://ijthsx.journals.ekb.eg/

MainTitle

Evaluating Passengers’ Satisfaction with Aircraft Cabin Interior in EgyptAir

Details

Type

Article

Created At

28 Dec 2024