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393329

Enhancing Healthcare Management: A Case Study of a Medical Chatbot in Egypt

Article

Last updated: 05 Jan 2025

Subjects

-

Tags

Computer and Technology Science.

Abstract

In hospitals, receptionists are generally responsible for the following functions: greeting and answering inquiries from visitors, providing them with the appropriate information, and ensuring that hospital staff and patients receive timely and professional communication. This paper presents the implementation and deployment of a medical chatbot designed to replace the traditional receptionist role in hospitals where their visitors speak Arabic. The proposed case study here is an Egyptian hospital. The user can ask questions in text and the answers can be text or voice. The presented chatbot utilizes the power of GPT-4, which represents one of the most powerful large language models (LLMs) available to generate text. This model is merged with prompt engineering capabilities for fine-tuning specific tasks or instructions. This merger has gained traction to enhance model performance and adaptability. The model is integrated with an SQLite database to provide immediate information to patients about doctor availability, examination costs, hospital policies, and more. The chatbot demonstrates a significant potential to streamline hospital operations, improve patient satisfaction, and reduce administrative workload. The evaluation shows a 99% accuracy rate, indicating the high reliability of the system.

DOI

10.21608/bjas.2024.317337.1499

Keywords

GPT-4, Question Answering Bot, Automatic Hospital Receptionist, Prompt Engineering

Authors

First Name

shimaa

Last Name

Mustafa

MiddleName

Ismail

Affiliation

Information Systems Department, faculty of computers and Artificial Intelligence

Email

shimaa.mustafa@fci.bu.edu.eg

City

-

Orcid

0000-0002-8953-6674

First Name

Lina

Last Name

Salem

MiddleName

Ayman

Affiliation

Information Systems Department, Faculty of Computers and Artificial Intelligence, Benha University

Email

l.salem30310@fci.bu.edu.eg

City

-

Orcid

-

First Name

Tarek

Last Name

Shishtawy

MiddleName

-

Affiliation

Information Systems Department, Faculty of computers and Artificial Intelligence, Benha University

Email

t.shishtawy@fci.bu.edu.eg

City

-

Orcid

-

First Name

Noha

Last Name

El-Attar

MiddleName

-

Affiliation

Information Systems Department, Faculty of computers and Artificial Intelligence, Benha University

Email

noha.ezzat@fci.bu.edu.eg

City

-

Orcid

-

Volume

9

Article Issue

5

Related Issue

46897

Issue Date

2024-05-01

Receive Date

2024-05-01

Publish Date

2024-05-29

Page Start

199

Page End

210

Print ISSN

2356-9751

Online ISSN

2356-976X

Link

https://bjas.journals.ekb.eg/article_393329.html

Detail API

https://bjas.journals.ekb.eg/service?article_code=393329

Order

21

Type

Original Research Papers

Type Code

1,647

Publication Type

Journal

Publication Title

Benha Journal of Applied Sciences

Publication Link

https://bjas.journals.ekb.eg/

MainTitle

Enhancing Healthcare Management: A Case Study of a Medical Chatbot in Egypt

Details

Type

Article

Created At

28 Dec 2024