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300165

The Impact of the Quality of Services Provided by the Decent Life Initiative in Achieving Customer Satisfaction in the Rural Environment

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Future projections, options, policies, and indicators of sustainability

Abstract

   This research aims to measure the quality of postal services and customer satisfaction from the Decent Life initiative in the rural environment and the extent of the relationship of its standards (tangibility, reliability, responsiveness, empathy) to customer satisfaction. Through which judgments can be issued, and the research problem lies in the level of quality of services provided by the Post to its customers? What are the characteristics and advantages of these services in the light of a decent living initiative? And how can access to provide high-quality postal services?
Then, to what extent can the quality of the postal service be considered an entry point to increase the competitiveness of its counterparts in rural areas? In the field research, a random range of (500) individuals was analyzed, and it was found through the evaluation indicators that differ from one customer to another, and that the quality of service works to achieve customer satisfaction, and some proposals were presented, the most important of which is to complete transactions through a visit, Mobile mail cars, non-discrimination between customers and frequent wasta

DOI

10.21608/jdea.2023.209605.1021

Keywords

Service quality, Customer satisfaction, Decent Life Initiative

Authors

First Name

Ayman

Last Name

Elkholy

MiddleName

-

Affiliation

Institute of Graduate Studies and Environmental Research in Al-Bustan, Damanhour

Email

a.elkholy03713@ihser.dmu.edu.eg

City

دمنهور

Orcid

-

First Name

Mohamed

Last Name

Elrakaiby

MiddleName

-

Affiliation

Faculty of Commerce, Damanhour University

Email

elrakaibymohamed@gmail.com

City

دمنهور

Orcid

-

First Name

Eman

Last Name

Radwan

MiddleName

-

Affiliation

Faculty of Science, Damanhour University

Email

eman.radwan@sci.dmu.edu.eg

City

Damanhour

Orcid

-

First Name

Ensaf

Last Name

El gayar

MiddleName

-

Affiliation

Faculty of science, tnta university

Email

ensaf.elgayar@science.tanta.edu.eg

City

-

Orcid

-

Volume

3

Article Issue

1

Related Issue

41429

Issue Date

2023-06-01

Receive Date

2023-05-07

Publish Date

2023-06-01

Page Start

88

Page End

108

Online ISSN

2735-4709

Link

https://jdea.journals.ekb.eg/article_300165.html

Detail API

https://jdea.journals.ekb.eg/service?article_code=300165

Order

6

Type

Original Research

Type Code

1,575

Publication Type

Journal

Publication Title

Journal of Desert and Environmental Agriculture

Publication Link

https://jdea.journals.ekb.eg/

MainTitle

The Impact of the Quality of Services Provided by the Decent Life Initiative in Achieving Customer Satisfaction in the Rural Environment

Details

Type

Article

Created At

27 Dec 2024