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394106

Evaluating the Governmental Inspection Process in Five-Star Hotels in Egypt (A Comparative Study)

Article

Last updated: 27 Dec 2024

Subjects

-

Tags

Quality management in tourism and hospitality

Abstract

The research aims to assess the governmental inspection on Egyptian hotels from the private sector perspective. The inspection is crucial for ensuring compliance with health, safety, and operational standards. Since The hospitality industry, encompassing various activities, faces unique challenges. enhanced product emerges as a pivotal factor for competitive advantage. The research targeted hotel managers, and owners of the 5-star hotels in Egypt. The research applied a quantitative method. The research was conducted from October 2023 until November 2023 using Google Forms questionnaires. The researcher targeted 82 responses representing 82 hotels out of 99 Five-star hotels. The findings revealed a positive sentiment towards the positive role of the Ministry of Tourism and Antiquities inspection and the star rating system, though concerns exist about the process being too equipment focused. The study recommended a comprehensive approach to cover hardware and software aspects, explore strategies to ensure continuous oversight without compromising the standards during the critical times. This approach should establish clear standards for the inspection process, explore the Mystery Shopper method, and establish guidelines for continuous improvement in inspection processes. Also showed differences in perceptions of hotel inspections conducted by the Ministry of Tourism and antiquities based on demographic factors such as age, job title, and years of experience. This research contributes valuable insights for policymakers to enhance government oversight for hotels.

DOI

10.21608/mjthr.2024.309146.1171

Keywords

Ministry of Tourism, Hotel inspection, Government Oversight

Authors

First Name

Alfatama

Last Name

Salama

MiddleName

Fath-Alla

Affiliation

Hotel management department, Faculty of tourism and hotels, Minia University

Email

alfatma.salama@mu.edu.eg

City

-

Orcid

-

First Name

Muhammad

Last Name

Ebrahem

MiddleName

Abd Elmonem

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

mohd.ibrahim2@mu.edu.eg

City

-

Orcid

-

First Name

Mohamed

Last Name

Hassan

MiddleName

AbdelSalam

Affiliation

Hotel Management Department, Faculty of tourism and hotels, Minia University . Egypt

Email

moh151981@yahoo.com

City

-

Orcid

-

First Name

Ahmed

Last Name

Mohamed

MiddleName

Mahmoud

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

ahmed_mahmoud@mu.edu.eg

City

Minia

Orcid

-

Volume

18

Article Issue

3

Related Issue

51778

Issue Date

2024-12-01

Receive Date

2024-08-02

Publish Date

2024-12-01

Page Start

1

Page End

23

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_394106.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=394106

Order

394,106

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

Evaluating the Governmental Inspection Process in Five-Star Hotels in Egypt (A Comparative Study)

Details

Type

Article

Created At

27 Dec 2024