353432

The Impact of Transformational Leadership on Quality Management in Four- and Five-Star Hotels in Hurghada City, Egypt

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

Tourism and hospitality operations and management

Abstract

This research aims to measure the impact of transformational leadership on quality management through the European Foundation for Quality Management (EFQM) model in the hotel industry. It explains possible relationships among transformational leadership (TL), EFQM enablers (EE), and EFQM results (ER). Therefore, the research methodology is analytical, the population is the staff of four- and five-star hotels in Hurghada, Egypt, and the sample is a random cluster. As a result, the researchers obtained data from 412 participants. This research revealed that the implementation level of transformational leadership, EFQM enablers, and EFQM results is high. In addition, transformational leadership (TL) is positively correlated with EFQM enablers (EE) and EFQM results (ER). Moreover, EFQM enablers (EE) are positively correlated with EFQM results (ER). The levels of transformational leadership, EFQM enablers, and EFQM results do not significantly differ between four- and five-star hotels. Finally, to support EFQM enablers and improve EFQM results, transformational leadership is considered an essential and continuous technique that must be implemented efficiently. Consequently, hotel managers should use transformational leadership as an effective managerial technique to enhance the level of quality and performance management in the hotel industry.

DOI

10.21608/mjthr.2024.235920.1113

Keywords

Transformational leadership, Quality Management, Performance management, EFQM Enablers, EFQM Results, Four- and Five-Star Hotels

Authors

First Name

Mohamed

Last Name

Abdelmawgoud

MiddleName

Taha Ahmed

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University, Minia, Egypt.

Email

mohamed.ahmed5@mu.edu.eg

City

Minia

Orcid

0000-0003-1459-7904

First Name

Hussien

Last Name

Hussien

MiddleName

Mohamed

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

hussien.mohammed@mu.edu.eg

City

Assiut

Orcid

-

First Name

Amira

Last Name

Mahmoud

MiddleName

Mohamed Abdelhamid

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

amira.mohamed@mu.edu.eg

City

Minia

Orcid

-

First Name

Reham

Last Name

Touni

MiddleName

Dahi

Affiliation

Hotel Management Department, Faculty of Tourism and Hotels, Minia University

Email

reham.touni@mu.edu.eg

City

Minia

Orcid

-

Volume

18

Article Issue

1

Related Issue

46507

Issue Date

2024-12-01

Receive Date

2023-09-12

Publish Date

2024-07-01

Page Start

63

Page End

92

Print ISSN

2357-0652

Online ISSN

2735-4741

Link

https://mjthr.journals.ekb.eg/article_353432.html

Detail API

https://mjthr.journals.ekb.eg/service?article_code=353432

Order

353,432

Type

Original Article

Type Code

1,533

Publication Type

Journal

Publication Title

Minia Journal of Tourism and Hospitality Research MJTHR

Publication Link

https://mjthr.journals.ekb.eg/

MainTitle

The Impact of Transformational Leadership on Quality Management in Four- and Five-Star Hotels in Hurghada City, Egypt

Details

Type

Article

Created At

27 Dec 2024