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319220

Evaluating the User Experience of Augmented Reality in the Mobile Commerce Environment

Article

Last updated: 26 Dec 2024

Subjects

-

Tags

مقالات تجارية

Abstract

The utilization of augmented reality (AR) technology is on a steady rise and is being used in a wide range of mobile applications in different sectors, such as education, gaming, and electronic commerce. AR mobile applications overlay digital information in the real world, providing users with a more immersive and interactive experience. This has led e-commerce organizations to increasingly use these technological solutions to achieve various purposes, including creating added value for customers, increasing sales, positioning products innovatively, and raising product awareness. However, e-commerce organizations often face the challenge of evaluating user experience (UX) in AR mobile commerce applications. In this research, a two-case study (Zeelool and AR_Watches) was selected to evaluate the UX of AR in mobile commerce applications and to identify opportunities for future development in such applications. The research employed a literature review, a user experience questionnaire (UXQ) as a quantitative method, and think-aloud protocols as a qualitative method. The results showed that the innovative AR applications in the two case studies delivered a better user experience. These mobile applications scored higher in the user experience dimensions of "Novelty" and "Stimulation" Furthermore, the results from the think-aloud method were consistent with the results of the UEQ six scales. These findings highlight the significance of AR as innovative digital touchpoints and provide practical recommendations for their development, making them more engaging and user-friendly, ultimately enhancing the brand experience of e-commerce companies

DOI

10.21608/sjsc.2023.237997.1358

Keywords

Augmented Reality (AR), User Experience (UX), AR m-commerce applications, UX evaluation, UX for AR m-commerce

Authors

First Name

Shereen

Last Name

Morsi

MiddleName

-

Affiliation

Business Information Systems, College of Management and Technology, Arab Academy for Science, Technology, and Maritime Transport

Email

shereen_morsi@aast.edu

City

Cairo

Orcid

-

Volume

51

Article Issue

4

Related Issue

43738

Issue Date

2023-10-01

Receive Date

2023-09-21

Publish Date

2023-10-01

Page Start

133

Page End

164

Print ISSN

2682-387X

Online ISSN

2735-4156

Link

https://sjsc.journals.ekb.eg/article_319220.html

Detail API

https://sjsc.journals.ekb.eg/service?article_code=319220

Order

23

Type

المقالة الأصلية

Type Code

1,473

Publication Type

Journal

Publication Title

المجلة العلمية للبحوث التجارية (جامعة المنوفية)

Publication Link

https://sjsc.journals.ekb.eg/

MainTitle

Evaluating the User Experience of Augmented Reality in the Mobile Commerce Environment

Details

Type

Article

Created At

26 Dec 2024