Beta
323995

THE IMPACT OF SATISFACTION, TRUST, AND DESTINATION IMAGE ON TOURIST LOYALTY TO TOURISM DESTINATIONS AND HOTELS IN THE COVID-19 ERA: APPLIED ON HURGHADA, LUXOR AND ASWAN

Article

Last updated: 04 Jan 2025

Subjects

-

Tags

-

Abstract

The study aims to determine the extent of the effect of the Coronavirus on the quality of tourism and hotel services provided, and to identify the effect of these pandemic repercussions on tourists' satisfaction, trust, and loyalty to the Egyptian tourist destination. About 550 questionnaire forms were distributed to the tourists visiting Luxor, Aswan, and Hurghada and 351 forms were filled out. The results showed the effect of the Covid-19 on the loyalty of tourists to the tourist destination through the tourists` satisfaction, trust and destination image. Hotels and tourist destinations in Egypt have to focus on the dimensions of the quality of tourism services that have a significant impact on tourists` satisfaction and loyalty to the tourist destination to gain a competitive advantage.

DOI

10.21608/mkaf.2023.323995

Keywords

كوفيد-19, الوجهات السياحية, الفنادق, الرضا, الولاء, الثقة, صورة الذهنية للوجهة السياحية

Authors

First Name

Salama

Last Name

Ammar Mahmmed Ammar

MiddleName

-

Affiliation

Associate Professor‎, Tourism Studies Department, Higher Institute for Tourism and Hotels (E.G.O.T.H), Luxor City, Egypt

Email

-

City

-

Orcid

-

First Name

Hamad

Last Name

Ali Batikh Hamdoun

MiddleName

-

Affiliation

Lecturer, Hotel Management Department, Faculty of Tourism and Hotels, Luxor University

Email

-

City

-

Orcid

-

First Name

Gihan

Last Name

Abd Elaal Soltan

MiddleName

-

Affiliation

PhD Researcher in the Tourism Studies, Fayom University

Email

-

City

-

Orcid

-

First Name

Walaa

Last Name

Moustafa Mohammed Elwardany

MiddleName

-

Affiliation

Lecturer, Tourism Studies' Department, Higher Institute for Tourism and Hotels management, 6 October, 6 October City, Egypt

Email

-

City

-

Orcid

-

Volume

14

Article Issue

14

Related Issue

44165

Issue Date

2023-12-01

Receive Date

2023-10-31

Publish Date

2023-12-01

Page Start

1

Page End

63

Print ISSN

2537-0510

Online ISSN

2537-0545

Link

https://mkaf.journals.ekb.eg/article_323995.html

Detail API

https://mkaf.journals.ekb.eg/service?article_code=323995

Order

323,995

Type

المقالة الأصلية

Type Code

1,446

Publication Type

Journal

Publication Title

مجلة کلية السياحة والفنادق. جامعة المنصورة

Publication Link

https://mkaf.journals.ekb.eg/

MainTitle

THE IMPACT OF SATISFACTION, TRUST, AND DESTINATION IMAGE ON TOURIST LOYALTY TO TOURISM DESTINATIONS AND HOTELS IN THE COVID-19 ERA: APPLIED ON HURGHADA, LUXOR AND ASWAN

Details

Type

Article

Created At

26 Dec 2024