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345241

A proposed model to estimate the most important factors affecting customer satisfaction with Egyptian handicrafts A case study in the area of (Khan Al-Khalili - Al-Azhar - Al-Fus

Article

Last updated: 04 Jan 2025

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Abstract

The past years have witnessed great momentum for the development of craft and heritage industries in Egypt, as some laws and legislation were issued and amended that aim to develop the industry and provide financing and technical components to advance it and enhance its competitive capabilities to keep pace with Egypt's Vision 2030. These policies also aimed to integrate these industries into the sector. Officially, many entities concerned with supporting craft industries have also been developed. This study was conducted with the aim of identifying the factors affecting the decision to purchase Egyptian handicrafts among tourists. The size of the research sample was 150 individuals selected from three areas in Cairo (Khan Al-Khalili - Al-Fustat - Al-Khayamiya in Al-Azhar) using the appropriate sampling method. Primary research data was collected through a questionnaire form prepared for this purpose using the personal interview method. The data was analyzed using a five-point Likert scale. The results of the study showed that there is a positive correlation between the level of satisfaction and the quality, price, promotional activities and motivation for handicraft products. The study recommended the need to focus on these factors to stimulate the movement of handicraft sales among tourists.

DOI

10.21608/sjrbs.2024.260377.1588

Keywords

marketing, Customer satisfaction, handcrafts

Authors

First Name

نسرين السعيد منصور حسن

Last Name

الشرقاوي

MiddleName

-

Affiliation

Associate Professor in business administration Administrative Sciences King salman international university

Email

nessreensaid1@gmail.com

City

القاهره

Orcid

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Volume

38

Article Issue

1

Related Issue

46547

Issue Date

2024-03-01

Receive Date

2024-01-03

Publish Date

2024-03-01

Page Start

1,343

Page End

1,366

Print ISSN

1110-2373

Online ISSN

2682-4876

Link

https://sjrbs.journals.ekb.eg/article_345241.html

Detail API

https://sjrbs.journals.ekb.eg/service?article_code=345241

Order

345,241

Type

المقالة الأصلية

Type Code

1,324

Publication Type

Journal

Publication Title

المجلة العلمية للبحوث والدراسات التجارية

Publication Link

https://sjrbs.journals.ekb.eg/

MainTitle

A proposed model to estimate the most important factors affecting customer satisfaction with Egyptian handicrafts A case study in the area of (Khan Al-Khalili - Al-Azhar - Al-Fus

Details

Type

Article

Created At

26 Dec 2024