Abstract
Purpose – The aim of this research is to empirically study the impact of intellectual capital (IC) (i.e., human capital, relational capital, structural capital) on organizational performance (OP) in Egyptian mobile telecommunications sector.
Design/methodology/approach – Data was collected by means of a questionnaire survey from 384 top, middle, and supervisory level managers from 3 Egyptian mobile telecommunications companies.
Findings – The results showed that IC has a strong positive impact on OP. The results also indicated that Egyptian mobile telecommunications companies have generally emphasized the usage of structural capital to boost their OP.
Practical implications – senior executives of mobile telecommunications companies in Egypt should give primary interest to IC measurement and management.
Originality/value – This research is among only a few to study the relationship of IC and OP in Egypt and the first to investigate this relationship within Egyptian mobile telecommunications setting.
Research limitations/implications – This is an empirical research applied in the Egyptian telecommunications setting. These relationships need further investigation in other settings and countries. Also, the current study is a cross-sectional research. Longitudinal research may offer more findings on how IC affects OP over time.