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395210

Assessing the Influence of Co-creation on the Customer Behavior of Five-star Hotels in Cairo

Article

Last updated: 25 Dec 2024

Subjects

-

Tags

Hospitality Management

Abstract

The study aims to identify Assessing the influence of co-creation on the customer behavior of a five-star hotel in Cairo. To achieve the research objective, a questionnaire was designed, which included two main axes: (co-creation) as the independent variable and the customer behavior axis represented by (customer satisfaction, customer trust, customer loyalty and perceived value). The questionnaire was distributed to a random sample of five-star hotel customers in Cairo, covering 21 hotels with a total of 420 forms. A total of 390 forms were retrieved, accounting for 92.8%, of which 380 forms were valid for statistical analysis, representing 90% of the total forms. The analysis of the questionnaire relied on the SPSS.v26 program, and the study found a statistically significant correlation between the independent variable (co-creation) and the dependent variable customer behavior (customer satisfaction, customer trust, customer loyalty, and perceived value). The study recommends working on expanding and developing applications of co-creation in Egyptian hotels.

DOI

10.21608/sis.2024.336821.1183

Keywords

Co-Creation, customer, Behavior

Authors

First Name

Safwat

Last Name

Darwesh

MiddleName

Abd Elmonem

Affiliation

Lecturer in the Hospitality Department of the Higher Institute of Tourism and Hotels - King Marriot.

Email

hadeth.ero7@gmail.com

City

Alexandria

Orcid

-

Volume

9

Article Issue

1

Related Issue

51902

Issue Date

2024-12-01

Receive Date

2024-11-16

Publish Date

2024-12-01

Page Start

60

Page End

73

Print ISSN

2682-4329

Online ISSN

2735-3044

Link

https://sjs.journals.ekb.eg/article_395210.html

Detail API

https://sjs.journals.ekb.eg/service?article_code=395210

Order

395,210

Type

Original Research

Type Code

1,291

Publication Type

Journal

Publication Title

Journal of Tourism, Hotels and Heritage

Publication Link

https://sjs.journals.ekb.eg/

MainTitle

Assessing the Influence of Co-creation on the Customer Behavior of Five-star Hotels in Cairo

Details

Type

Article

Created At

25 Dec 2024