The hospitality industry largely depends on its employees' performance to offer consumers unrivaled services; thus, it is critical to identify the variables that boost innovation and creative performance. Therefore, this study aims to look at the impact of various elements, including the work environment, Employees' Personal Affairs, and leadership, on employees' creativity and innovation. The quantitative research approach is employed, and a questionnaire survey is utilized and distributed to a group of classified hotels in Jordan. Data were collected from 249 employees working in Amman's hotels. T-test, ANOVA, and Simple regression analysis were carried out using SPSS software. The findings showed that the Work Environment and Leadership have significantly affected employees' creativity and innovation, whereas Employees' Personal Affairs don't impact their creativity. The study's uniqueness comes from the fact that it advances knowledge and offers managers a greater comprehension of the factors that influence workers in the hospitality sector.