The rapid technological development in the design of robots and their emergence in various applications in many fields has created a new field for the industrial designer in designing robots as an integral part of his work. Therefore, the great diversity in robot design has become an important part of design due to the many and diverse areas of use in the current era. The problem with research is that there is a gap between what the user can disclose and what he actually wants. Which leads to the failure of the customized service. The research aims to support the ability of robotic products to provide services in a way that meets the needs of users and is commensurate with their experiences, and to identify design considerations for service robots from the point of view of the industrial designer to be a reference for designers. The research methodology used is the descriptive and analytical approach, and the research concludes To a set of results that are summarized in the fact that the industrial designer bears the same amount of responsibility as the engineer, developer, and programmer in the project of building and developing robotic products, to achieve the ideal balance between functionality, design aesthetics, materials, technology, use experience, and interaction elements that contribute to the success of the user experience for service recipients." Robot user, which requires the industrial designer to work with a group of engineering specializations and experts in the fields of programming, technology, industry, and marketing.