Mega-events are held in a city, or more, during a limited time, which requires special attention to the infrastructure and the provision of services. The Umrah and Hajj events, hosted in Makkah - Saudi Arabia, are excellent examples of religious mega-events. The large number of Umrah performers put a huge burden on the transport management systems. As the transportation sector is considered one of the most sensitive elements during mega-events, this paper focuses on the Umrah season during the months of Ramadan as a case study to obtain information about transportation processes during mega-events. This paper has used a questionnaire to collect data about different aspects of the trip characteristics, in addition to some demographic information about the Umrah performers. Data collection was done through a specially designed electronic questionnaire. The data were then analyzed statistically using quantitative analysis. The obtained results help in managing special traffic plans and it may be helpful in designing security management plans and other safety plans related to the Umrah performers.