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361378

An Embedded System Approach for Enhancing Customer Service and Operational Efficiency through Smart Assistant Robotics

Article

Last updated: 25 Dec 2024

Subjects

-

Tags

Mechatronics Engineering.

Abstract

This paper presents a development of an intelligent assistant robot empowered by an embedded system device capable of efficiently managing diverse environments such as restaurants, banks, homes, and other business spaces. The system is designed around a microcontroller-based voice communication module for speech communication with sensors and smart devices. Several cutting-edge software programs are included in it to recognize faces, organize duties, and respond to particular inquiries and requests. To control the home and its various applications, an embedded system serves as a local server. Through this central control, the robot exhibits a wide range of activities, catering to customer inquiries in multiple ways. These responses may include verbal interactions, expressive gestures, or the execution of specific software tasks, all tailored to ensure a satisfactory user experience. The versatility of the robot's actions contributes to its effectiveness in handling customer needs and enhancing overall operational efficiency. By leveraging the capabilities of the embedded system device and employing advanced software algorithms, this paper demonstrates the potential of intelligent robotics in revolutionizing various industries. The smart assistant robot's ability to seamlessly communicate, comprehend, and respond to human interactions paves the way for enhanced customer service, streamlined operations, and improved productivity. The results show a wide variety of activities the robot can take to respond to customer inquiries. The actions executed can be verbal responses, gestures, or any kind of software task.

DOI

10.21608/jaet.2023.218130.1252

Keywords

Smart Assistant Robot, Android-based smart devices, Speech Recognition and Face Recognition

Authors

First Name

A.

Last Name

Ezzat

MiddleName

A.

Affiliation

1Mechatronics Engineering Department, El-Minia High Institute of Engineering and Technology, El-Minia 61111, Egypt.

Email

eng.abdoezzat@yahoo.com

City

-

Orcid

-

First Name

Ahmed

Last Name

Diab

MiddleName

Abdelhamid Zaki

Affiliation

Faculty of Engineering Minia University

Email

a.diab@mu.edu.eg

City

Minia

Orcid

0000-0002-8598-9983

First Name

Ahmed

Last Name

Emad

MiddleName

-

Affiliation

3 Renewable Energy Science and Engineering Department, Faculty of Postgraduate Studies for Advanced Sciences (PSAS), Beni-Suef University, Beni-Suef 62511, Egypt

Email

ahmed.emad@psas.bsu.edu.eg

City

-

Orcid

-

First Name

Amr

Last Name

Emad

MiddleName

-

Affiliation

1Mechatronics Engineering Department, El-Minia High Institute of Engineering and Technology, El-Minia 61111, Egypt.

Email

engamremad89@mhiet.edu.eg

City

-

Orcid

-

Volume

43

Article Issue

2

Related Issue

48479

Issue Date

2024-06-01

Receive Date

2023-06-16

Publish Date

2024-06-01

Page Start

341

Page End

346

Print ISSN

2682-2091

Online ISSN

2812-5487

Link

https://jaet.journals.ekb.eg/article_361378.html

Detail API

https://jaet.journals.ekb.eg/service?article_code=361378

Order

361,378

Type

Original Article

Type Code

1,142

Publication Type

Journal

Publication Title

Journal of Advanced Engineering Trends

Publication Link

https://jaet.journals.ekb.eg/

MainTitle

An Embedded System Approach for Enhancing Customer Service and Operational Efficiency through Smart Assistant Robotics

Details

Type

Article

Created At

25 Dec 2024