The aim of this study is to provide insight into the significant role that third-party logistics (3PL) play in influencing strategies for electronic companies (e-companies) or electronic shippers (e-shippers) to efficiently address the complexities present in their supply chains (SCs). Thus, this research attempts to fill a major gap that has persisted in the literature, as previous studies shed light on various obstacles faced by e-companies, including price pressures, supply chain (SC) complexity, and worldwide hazards. However, it is worth noting that no subsequent updates or revisions have been studied. This research adopted a quantitative approach, utilizing surveys distributed to the top 100 global e-companies. The objective was to investigate the correlation between the outsourcing of 3PL services and enhancements in SC complexity while exploring further challenges and complexities facing SCs in the e-industry that are in need of enhancement. Furthermore, this research evaluates the present condition of 3PLs and quantifies their achievements in the e-industry.
In conclusion, effective supply chain management (SCM) strategies must be implemented because of the complexity of the electronic industry (e-industry) and the constant challenges caused by risks and disruptions. E-companies are beginning to understand the value of innovative techniques offered by 3PLs and the importance of outsourcing logistical services. They may now focus on their core competencies, which are essential to their survival.