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371057

Mediating Impact of Perceived Functional Value of Audit Service on the Relationship between Audit Characteristics and its Effect on Customer Satisfaction with Total Quality Manag

Article

Last updated: 25 Dec 2024

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Tags

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Abstract

This research investigates the mediating role of the perceived value of audit services on the relationship between external audit characteristics and Total Quality Management (TQM) effectiveness in Egyptian hospitals. Recognizing the essential function of audit services in ensuring financial accuracy, corporate governance, and accountability, this research assesses how audit perceptions influence TQM practices in a healthcare setting where both financial and human considerations are at stake. A quantitative methodology was employed, distributing questionnaires to 100 healthcare customers across Egypt to capture data on the interplay between audit traits and TQM outcomes. The results highlight the substantial mediating effect of the perceived value of audit services, suggesting that perceptions of audit service value significantly influence the relationship between audit characteristics and TQM efficacy. Specifically, the findings underscore the importance of audit service characteristics—namely independence, thoroughness, and competence—and their perceived value in reinforcing TQM implementation. While revealing the intricate dynamics between external audit attributes and quality management in healthcare, the research acknowledges its limitations due to geographical focus and self-reported measures. This research contributes to the literature on audit services in healthcare by elucidating the mediating influence of perceived value and offering insights for enhancing audit and quality management systems in hospital settings. Future research directions include expanding the scope of the research to incorporate diverse geographical locations and integrating qualitative methods to deepen the understanding of audit service impacts on healthcare quality management.

DOI

10.21608/aljalexu.2024.371057

Keywords

Perceive Functional Value, Audit Service, Audit Characteristics, Customer satisfaction, Total Quality Management, and Egyptian Hospitals

Authors

First Name

Mohamed Gabber

Last Name

Ghanem

MiddleName

-

Affiliation

Accounting department, Business faculty, Alexandria university

Email

mohamed.ghanem@alexu.edu.eg

City

الاسكندرية

Orcid

-

Volume

8

Article Issue

2

Related Issue

49575

Issue Date

2024-05-01

Receive Date

2024-04-04

Publish Date

2024-07-10

Page Start

1

Page End

46

Print ISSN

2682-3144

Online ISSN

2735-4954

Link

https://aljalexu.journals.ekb.eg/article_371057.html

Detail API

https://aljalexu.journals.ekb.eg/service?article_code=371057

Order

9

Type

المقالة الأصلية

Type Code

1,054

Publication Type

Journal

Publication Title

مجلة الاسکندرية للبحوث المحاسبية

Publication Link

https://aljalexu.journals.ekb.eg/

MainTitle

Mediating Impact of Perceived Functional Value of Audit Service on the Relationship between Audit Characteristics and its Effect on Customer Satisfaction with Total Quality Management in Egyptian Hospitals

Details

Type

Article

Created At

25 Dec 2024