Background: Shift change is a nursing care process, and communication core element in this 
process especially during the transfer of information. Steps of shift change process include 
identification, situation, background, assessment and recommendation play an important role 
in transferring responsibility and accountability in patient care from outgoing shifts to 
incoming shifts. Unfortunately shift change shift change education still nonexistent or 
inadequate. Objective: The aim of study was to determine effect of intervention management 
program on ICUs staff nurses' shift change process at El Menshawy Hospital. Method:
Design Quasi-experimental research design was used Setting The study was conducted in all 
intensive care units (ICUs) of El Menshawy General Hospital. Subject: consisted of all 
(n=164) nurses working in ICUs. Tools: Two tools were used for collecting data (1) Structure 
Knowledge Questionnaire (2) Staff Nurses Perception about Shift Change Process 
Performance. Results: staff nurses 95.1% had poor level of knowledge and 72.0% of staff 
nurses had low level of perception about shift change process performance. Post management 
intervention program staff nurses 70 %, 83.5% showed overall knowledge and high level of 
perception about performance of shift change respectively. There was statistically significant 
positive correlation between staff nurse total knowledge and perception of all dimensions of 
shift change process preprogram and post program at (p=0.001). Except task management 
dimensions showed no significant correlation. Conclusion: Staff nurses required to 
communicate accurate and concise information, which can be easily understood by both the 
outgoing nurse and the incoming to ensure the continuity and safety of patient care. 
Recommendation: Staff nurses need restrict supervision and motivation by head nurses for 
performing shift change process.