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363381

Measuring the quality of information services in the Central Library of King Faisal University (KFU) through LibQUAL +

Article

Last updated: 25 Dec 2024

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Abstract

University libraries contribute to their universities by collecting, organizing, and disseminating information; supplying space for research activities; and helping beneficiaries find and use information. Libraries are often beneficiary-centered and engage in a variety of academic library performance evaluation activities to determine whether the library is meeting its specific goals and to justify library expenditures. To ascertain the satisfaction of library users with the quality of services provided to them and their conformity with the expected level of services. This study aims to assess the level of service quality (SQ) provided by the Central Library of King Faisal University of Saudi Arabia (KFU) from users' perspectives using the LibQUAL + scale distributed on campus and the library on the sample of the study, which was 133 respondents. The study relied on the use of the evaluation curriculum, and, in part, on the prescribed curriculum. The survey results revealed that library users had the maximum expectations in the library as far away from the library as an LP of three dimensions. The results of the study were arranged for the three dimensions to measure the Library's actual performance respectively as a place (LP), followed by information control (IC) and service impact (AS) based on average scores of 6.91, 6.56, and 6.21, respectively. The results of the sample study also revealed that the quality of users' tangible library services (LSQ) is below the required level than expected

DOI

10.21608/ijlis.2023.247999.1222

Keywords

Dimensions, University library, Quality of library services, LibQUAL+ Scale, King Faisal University

Authors

First Name

Moustafa

Last Name

Hassanin

MiddleName

Ahmed

Affiliation

King Faisal and Menoufia Universities

Email

mahtaha@kfu.edu.sa

City

Al-Ahsa, Al-Hofuf, and Shebin Al-Koum

Orcid

0000-0001-7226-5954

Volume

11

Article Issue

3

Related Issue

48825

Issue Date

2024-07-01

Receive Date

2023-11-11

Publish Date

2024-07-01

Page Start

334

Page End

353

Print ISSN

2356-8003

Online ISSN

2735-3931

Link

https://ijlis.journals.ekb.eg/article_363381.html

Detail API

https://ijlis.journals.ekb.eg/service?article_code=363381

Order

8

Type

Original Article

Type Code

1,052

Publication Type

Journal

Publication Title

International Journal of Library and Information Sciences

Publication Link

https://ijlis.journals.ekb.eg/

MainTitle

Measuring the quality of information services in the Central Library of King Faisal University (KFU) through LibQUAL +

Details

Type

Article

Created At

25 Dec 2024