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The Relationship Between Sustainability Initiatives at Airports and Passenger Loyalty (An Analytical Study on Borg El Arab International Airport)

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Sustainability in tourism and hospitality

Abstract

Sustainability at airports has become one of the most important priorities that contribute to reducing environmental impacts and achieving social progress while maintaining high and stable levels of economic growth, and the sustainable environmental design of the airport affects the psychological responses of passengers, emotional responses and loyalty behaviors, and social and economic sustainability at the airport, especially in the passenger terminal, contributes to enhancing passenger loyalty, as it expresses the progress and development of countries within cultural diversity, as it is the first and last point where the arrivals and departures of the country meet. Therefore, it must be taken into account that the traveler does not feel nervous and confused to achieve his satisfaction and loyalty to the airport and the research aims to put forward the most comprehensive knowledge and provide the possibility of achieving environmental, social and economic sustainability initiatives at airports to increase the satisfaction and loyalty of passengers and to achieve the goal of the research was distributed 300 Survey forms to passengers at Borg El Arab Airport, and personal interviews were conducted with ٧ Environmental officials at the airport to identify the impact of sustainability initiatives on the airport and the extent of their impact passengers and the most important The results of the research that recommendations and proposals should be made, including enhancing the passenger experience And enrich it with contemporary treatments and initiatives to achieve passenger satisfaction to ensure that it is achieved in local experiences at higher levels

DOI

10.21608/jaauth.2024.250098.1523

Keywords

Sustainable Airports, Environmental sustainability, social sustainability, Economic sustainability, Passenger Loyalty

Authors

First Name

noha

Last Name

Abd El , Hamid

MiddleName

Hassan

Affiliation

Faculty of Tourism and Hotels, Helwan University

Email

saifmustafa951@gmail.com

City

القاهرة

Orcid

-

Volume

25

Article Issue

2

Related Issue

44941

Issue Date

2023-12-01

Receive Date

2023-11-20

Publish Date

2023-12-01

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_342430.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=342430

Order

342,430

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

The Relationship Between Sustainability Initiatives at Airports and Passenger Loyalty (An Analytical Study on Borg El Arab International Airport)

Details

Type

Article

Created At

24 Dec 2024