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310403

Leader Humor and Passenger-Oriented Organizational Citizenship Behavior in Cabin Crew

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Customer relationship management

Abstract

This study investigates if, even in the traditionally stressful aviation industry environment, leader humor may motivate the crew to overcome travel tension and anxiety in their supportive behavior toward passengers . The research findings show that humorous executives are More likely to encourage cabin crew to participate in passenger-oriented Organizational Citizenship Behavior (OCB). Through the mediating impact of relational energy, leader humor influences passenger -oriented OCB . Additionally, relational energy differential and worker traditionalism control the process. The topic of comedy and leader humor in the airline sector is augmented by this study , which uses data gathered from 117 members belonging to about 2200 cabin crew members at EgyptAir. According to the research, aviation leaders may use humor to increase relational energy and activate passenger-oriented OCB, especially with less -traditional crews and in circumstances with less relational energy distinction .

Keywords: Leader, Humor, Organizational Citizenship Behavior, Cabin Crew, Passenger

DOI

10.21608/jaauth.2023.207622.1447

Keywords

Keywords: Leader, humor, organizational citizenship behavior, Cabin Crew, Passenger

Authors

First Name

Helen

Last Name

Abd El-Hakim

MiddleName

Abd El-Hamid

Affiliation

Higher Institute of Specific Studies - Heliopolis

Email

helenabdelhameid0@gmail.com

City

Cairo

Orcid

-

Volume

24

Article Issue

2

Related Issue

40929

Issue Date

2023-06-01

Receive Date

2023-04-27

Publish Date

2023-06-01

Page Start

555

Page End

567

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_310403.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=310403

Order

310,403

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Leader Humor and Passenger-Oriented Organizational Citizenship Behavior in Cabin Crew

Details

Type

Article

Created At

24 Dec 2024