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312341

Evaluation of the Service Quality Provided to Domestic Tourists Participating in Equestrian Trekking Activities in Egypt

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Alternative tourism

Abstract

This study aims to evaluate the service quality for domestic tourists taking part in equestrian trekking activities in Egypt. In addition, it aims to explore the differences between assessments of service quality components due to the demographic characteristics of these tourists. In this study, the population of the research includes 141 domestic tourists visiting the enterprises that carry out equestrian trekking in Cairo governorate, Egypt in 2023. The questionnaire used in the research is composed of two parts. The first part consists of a group of questions about the demographic characteristics of the participants whereas; the second part introduces 24 expressions about the quality of service. Likert-scale expressions have been classified due to service quality assessment dimensions. The statistical program for social science (SPSS program V26) software has been applied to analyze survey data. The study has introduced that Egyptian domestic tourists who carry out equestrian trekking activities are sufficiently satisfied with the quality of service provided to them. Differences between assessments of service quality components are statistically presented regarding the demographic characteristics of these tourists.

DOI

10.21608/jaauth.2023.222478.1482

Keywords

equestrian tourism, Equestrian Trekking, domestic tourists, Service quality, Customer satisfaction

Authors

First Name

Haidy

Last Name

Elsehely

MiddleName

-

Affiliation

Helwan University

Email

haidyelsehely@gmail.com

City

-

Orcid

-

Volume

24

Article Issue

1

Related Issue

40659

Issue Date

2023-06-01

Receive Date

2023-07-11

Publish Date

2023-06-01

Page Start

295

Page End

309

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_312341.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=312341

Order

312,341

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Evaluation of the Service Quality Provided to Domestic Tourists Participating in Equestrian Trekking Activities in Egypt

Details

Type

Article

Created At

24 Dec 2024