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322082

Discovering the potential impact of in-flight smart amenities on traveler experience: Focal roles of in-flight service quality and airline endorsement

Article

Last updated: 24 Dec 2024

Subjects

-

Tags

Artificial intelligence

Abstract

Although the direct impact of in-flight smart amenities available on passenger experience has been examined, there is ambiguity in this association that is not well explained. As such, the service quality provided and traveler endorsement of a particular airline over another may play crucial roles in explaining the inherent relationship between smart amenities and creating an immersive experience for air travelers. In this regard, 487 potential travelers were obtained via Egyptian Airlines, whether outside or coming to Egypt. SmartPLS 4 results revealed that intelligent seats, smart overhead bins, and an in-flight entertainment system significantly affected service quality on board. Besides, in-flight service quality positively affected traveler experience. Furthermore, in-flight service quality partially mediated the association between intelligent seats and traveler experience, while fully mediated the linkages between traveler experience and both smart overhead bins and in-flight entertainment system. Lastly, airline endorsement strengthened the positive association between in-flight service quality and traveler experience in favor of the EgyptAir sample. This paper highlights the effective contributions of decision-makers in the tourism and travel industry regarding the possibility of developing airlines for travelers, whether for business or leisure, as well as equipping aircraft with emerging technologies such as IoT-enabled smart glasses and metaverse-enabled travel apps.

DOI

10.21608/jaauth.2023.238023.1503

Keywords

Airline endorsement, smart amenities, traveler ecprience, in-flight service quality, travel industry

Authors

First Name

Nermen

Last Name

Elhattab

MiddleName

Elsayed

Affiliation

The Higher Institute for Tourism and Hotels - El Seyouf – Alexandria

Email

nermen_elhattab@hotmail.com

City

-

Orcid

-

Volume

22

Article Issue

2

Related Issue

32493

Issue Date

2022-06-01

Receive Date

2023-09-21

Publish Date

2022-06-01

Page Start

334

Page End

354

Print ISSN

1687-1863

Online ISSN

2682-4612

Link

https://jaauth.journals.ekb.eg/article_322082.html

Detail API

https://jaauth.journals.ekb.eg/service?article_code=322082

Order

322,082

Type

Original Article

Type Code

997

Publication Type

Journal

Publication Title

Journal of Association of Arab Universities for Tourism and Hospitality

Publication Link

https://jaauth.journals.ekb.eg/

MainTitle

Discovering the potential impact of in-flight smart amenities on traveler experience: Focal roles of in-flight service quality and airline endorsement

Details

Type

Article

Created At

24 Dec 2024