Intelligent transportation represents a contemporary global phenomenon in cities around the world that attempts to improve the quality of life for their residents. This study aimed to assess the efficiency of intelligent transportation services in Greater Cairo, focusing on the Green Bus lines. The assessment is based on a set of criteria, including accessibility, waiting time, travel time, cost, safety, and privacy. The study relied on a questionnaire for Green Bus passengers to determine the pros and cons of intelligent transportation in greater Cairo. It used various software programs for spatial and descriptive analysis of the study data, including ArcGIS 10.8.1, SPSS 27, and MS Excel.

The study concluded that passengers appreciate the convenience of intelligent transportation, such as payment options, interactive maps showing bus routes, their locations, and estimated arrival times and accommodations for the elderly and special needs. However, privacy and overcrowding were among the challenges. Thus, this study suggests expanding the use of intelligent transportation in Greater Cairo and various governorates, ensuring a smooth transition and proper practices. It also calls for the establishment of a set of regulations to protect passengers and prevent their misuse by the owning companies. The Public Transport Authority should standardize the successful experiences for other initiatives. Intelligent transportation is a comprehensive system that encompasses various components, including management, operation, maintenance, and more. It is a way of managing that is not limited to buses alone.