Chatbots are now widely used in many applications, particularly in systems that give intelligent support to users. In many situations, these systems are equipped with Chatbots that can read user requests and offer the appropriate replies in a timely and accurate manner. This paper presents a Chatbot system in an educational domain. A system was created to assist university students in their inquiries. The primary goal was to develop a specific architecture, create a model for managing communication, and provide the proper responses to the students. For this purpose, a system has been developed to recognize queries and provide answers to students using artificial intelligence techniques and natural language processing. Finally, an experimental campaign was run when the planned model was implemented to verify its enforceability and efficiency.