Background: In healthcare, particularly in physical therapy, patient satisfaction is a vital quality care indicator. It mirrors patient perceptions about service quality. Parents' satisfaction, especially in pediatric rehabilitation, is crucial for child-focused healthcare organization. It encompasses elements like access, service availability, appropriateness, facility quality, staff competence and respectful care. Parental satisfaction levels serve as a reliable proxy for assessing overall healthcare quality.
Aim of study: This study aimed to determine substantial factors that are important for parents satisfaction at both governmental and private clinics.
Methods: Fifty-five spastic crerbral palsy children from both sex were enrolled in a cross-sectional qualitative study. The parents' satisfaction was assessed through direct documentation by utilizing the MedRisk-Instrument Questionnaire for measuring patient satisfaction with physical therapy care (MRPS).
Results: When comparing mean value of total score of MRPSQ between place of survey categories (private rehabilitation centers and governmental hospitals), there was a notably substantial difference among both groups in favor to private rehabilitation centers category (P<0.05). Significant positive correlations were observed between individual items of medrisk as well as current patient state, in addition to the two global items of same questionnaire. The mean value of GMFM in unilateral CP category was 64.88 ± 5.08, while in the bilateral CP category was 38.69 ± 8.75. There was a highly significant difference among both categories in favor to unilateral CP category as P < 0.05.
Conclusion: Services of physical therapy sessions are better at private rehabilitation centers than those, which served at governmental rehabilitation centers, the less the disability the more the parent satisfaction.