Beta
324230

THE ROLE OF ENVIRONMENTAL ORGANIZATIONAL CULTURE IN ACHIEVING THE QUALITY OF ELECTRONIC SERVICES

Article

Last updated: 03 Jan 2025

Subjects

-

Tags

Environment

Abstract

Environmental organizational culture is one of the success factors for the performance of companies and bodies by enhancing the ability to adapt to suit the environment, directing actions, providing solutions to existing problems and facilitating decision-making and transformation initiatives that will improve pro-environmental behavior through setting a clear green vision and strategy by the company that empowers employees. Ultimately making decisions is better consistent with the company's environmental priorities. This study aimed to identify the impact of environmental organizational culture and the quality of electronic services in Egyptian passports, by identifying the reality of environmental organizational culture in the General Administration of Egyptian Passports, determining the nature of the work of the departments concerned with organizational culture, identifying the quality and level of application of electronic services, and enhancing the culture. Environmental regulatory that contributes to the effectiveness and quality of electronic services. In preparing the applied part of this study, the researchers used the quasi-experimental method to verify the effect of the independent variable (the impact of environmental organizational culture) on the dependent variable, the quality of electronic services. The researchers used an experimental design based on the experimental and control groups with pre-, post- and follow-up measurement. A sample consisting of (70 individuals) to whom the researchers applied the study tools in their final form. The most important results of the study were that there was a direct, statistically significant relationship between environmental organizational culture and achieving the quality of electronic services among the study sample. The study reached some recommendations, the most important of which was generalizing environmental thought in all government departments, benefiting from the successful experiences that were achieved in developed countries, and also benefiting from research. Scientific, university and institutional practices that actually practice environmental organizational culture methods and policies must take into account balance in the participation of all employees in developing plans to achieve quality electronic services. Keywords: Environmental; Environmental organizational culture; Quality of service; Electronic services.

DOI

10.21608/jes.2023.217000.1547

Keywords

Keywords: Environmental, Environmental Organizational Culture, Quality of service, electronic services

Authors

First Name

ahmed

Last Name

mostafa

MiddleName

magdy

Affiliation

General Administration of Egyptian Passports

Email

accmedoacc2010a@gmail.com

City

-

Orcid

0009-0001-6625-4420

First Name

Nader A.

Last Name

Fanus

MiddleName

-

Affiliation

Faculty of Commerce, Ain Shams University

Email

-

City

-

Orcid

-

First Name

Soha E.

Last Name

Ragab

MiddleName

-

Affiliation

Institute of Social Work in Cairo

Email

-

City

-

Orcid

-

Volume

52

Article Issue

9

Related Issue

44207

Issue Date

2023-09-01

Receive Date

2023-06-11

Publish Date

2023-09-01

Page Start

1

Page End

18

Print ISSN

1110-0826

Online ISSN

2636-3178

Link

https://jes.journals.ekb.eg/article_324230.html

Detail API

https://jes.journals.ekb.eg/service?article_code=324230

Order

324,230

Type

Review Article

Type Code

599

Publication Type

Journal

Publication Title

Journal of Environmental Science

Publication Link

https://jes.journals.ekb.eg/

MainTitle

THE ROLE OF ENVIRONMENTAL ORGANIZATIONAL CULTURE IN ACHIEVING THE QUALITY OF ELECTRONIC SERVICES

Details

Type

Article

Created At

23 Dec 2024