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394858

Measuring Agricultural Extension Service Quality in Qalyubia Governorate Using SERVQUALEX Scale

Article

Last updated: 01 Jan 2025

OverviewSimilar Items

Subjects

-

Tags

Agriculture and rural economy interactions

Abstract

This research aimed to measure the quality of extension services from the viewpoints of extensionists and farmers in Qalyubia Governorate using SERVQUALEX scale and to investigate the differences between perceptions of the two groups regarding the quality of extension services. The study was conducted on 258 farmers and 30 extensionists in Qalyubia governorate. Data were collected via personal interviews using questionnaire form during the period from February and March 2024. Frequencies, percentages, mean, and t-test were used for data presentation and analysis. Results indicated a revealing comparison between the perceptions of extension specialists and farmers regarding the quality of extension services. While both groups recognize the value of such services, there exists a significant gap in their evaluations. Although 73.3% of extensionists rate the overall quality as high, only 34.1% of farmers agree. Findings also revealed that the overall gap between the actual perception of the extension quality and the maximum score as perceived by the extension personnel (-46.34, -21.55%) is considerable, signifying a substantial discrepancy between the perceived quality and the maximum achievable score. From farmers' perspectives, the overall gap (-82.7, -38.47%) is the most significant, highlighting a severe disparity in the perceived quality of services. Results of T-test indicated the significant difference in perception of the quality of agricultural extension services between extensionists (Mean = 168.66, SD = 21.77) and farmers (Mean = 132.3, SD = 32.56); t-value = 5.95, p = 0.01. To bridge this gap and improve the overall effectiveness of agricultural extension services some actions were recommended.

DOI

10.21608/asejaiqjsae.2024.394858

Keywords

Quality of Extension Services, SERVQUALEX Scale, Extension Specialists, Qalyubia governorate

Authors

First Name

Aya

Last Name

Fahmy

MiddleName

Eisa

Affiliation

Department of Rural Sociology and Agricultural Extension, Faculty of Agriculture, Ain Shams University, Cairo, Egypt

Email

ayaeisa@agr.asu.edu.eg

City

Cairo

Orcid

0009-0004-3167-5833

First Name

Samia

Last Name

A. Mahrous

MiddleName

-

Affiliation

Department of Rural Sociology and Agricultural Extension, Faculty of Agriculture, Ain Shams University, Cairo, Egypt

Email

samya_abdelazim@agr.asu.edu.eg

City

Cairo

Orcid

-

First Name

heba

Last Name

Mohamed

MiddleName

Nour el din

Affiliation

department of rural sociology &agriculture extension faculty of agriculture ain shams university

Email

hebanour@agr.asu.edu.eg

City

Cairo

Orcid

https://orcid.org/00

First Name

Ahmed

Last Name

Diab

MiddleName

M.

Affiliation

Department of Rural Sociology & Agricultural Extension, Faculty of Agriculture, New Valley University, Kharga, Egypt

Email

a.diab@nvu.edu.eg

City

-

Orcid

0000-0002-5762-344X

Volume

45

Article Issue

4

Related Issue

51107

Issue Date

2024-12-01

Receive Date

2024-10-25

Publish Date

2024-12-31

Page Start

709

Page End

718

Print ISSN

1110-0176

Online ISSN

2536-9784

Article File

ASEJAIQJSAE_Volume 45_Issue 4_Pages 709-718.pdf

PDF . 295.6kB

Link

https://asejaiqjsae.journals.ekb.eg/article_394858.html

Detail API

https://asejaiqjsae.journals.ekb.eg/service?article_code=394858

Order

12

Type

Original Article

Type Code

53

Publication Type

Journal

Publication Title

Alexandria Science Exchange Journal

Publication Link

https://asejaiqjsae.journals.ekb.eg/

MainTitle

Measuring Agricultural Extension Service Quality in Qalyubia Governorate Using SERVQUALEX Scale

Details

Type

Article

Created At

23 Dec 2024