The world witnesses a new phase of rapid developments and changes,
which have prompted the Egyptian State to make essential changes to the public
administration system, for improving the performance levels, enhancing the current systems efficiency,
coping with the latest technological development and facing the social and economic challenges. These
developments stress the importance of making a qualitative leap in providing governmental
services through more flexible techniques. Thus, administrative reform has become a priority
because it is the cornerstone of sustainable development. It could be argued with assurance that an efficient and active
administrative apparatus is essential for achieving economic, political and human progress. In addition,
the average citizen does not distinguish between the government and the administrative apparatus in terms of efficiency. Therefore,
enhancing the administrative system’s performance plays a central role in judging the efficiency of governments and increasing confidence in their public policies.