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The Impact of Electronic Word-of-Mouth (e-WOM) on Consumers’ Purchasing Decision Evidence from Five-star Hotels in Egypt

Article

Last updated: 29 Dec 2024

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Tags

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Abstract

The website communication has a strong impact, which is later how to build their behavior and purchasing decisions, although other marketing means such as advertising may be important in forming the customer awareness, Electronic Word has become a more important and powerful role in changing customer perceptions and behavior towards a product or service. This study aims to explore the impact of electronic word of mouth (e-WOM) on Consumers Purchasing Decision of five star Hotels in Greater Cairo. This study employed a self-administrated interview with the marketing department at a number of five star hotels. The study showed that there is a large percentage of investigated hotels agreed that the word of mouth has an effect on e-marketing in hotels because about of 91% of people read reviews online and are affected by it. 

DOI

10.21608/ijtah.2022.144395.1000

Keywords

Electronic Word of Mouth (E-WOM), Consumers' Purchasing Decision, Five -star Hotels

Authors

First Name

Mohamed

Last Name

hassan

MiddleName

Atef

Affiliation

faculty of tourism and hotel management,helwan university Egypt

Email

moatef@tmg.com.eg

City

-

Orcid

-

Volume

2

Article Issue

2

Related Issue

38308

Issue Date

2022-07-01

Receive Date

2022-06-12

Publish Date

2022-07-01

Page Start

203

Page End

222

Print ISSN

2812-6033

Online ISSN

2812-6041

Link

https://ijtah.journals.ekb.eg/article_275181.html

Detail API

https://ijtah.journals.ekb.eg/service?article_code=275181

Order

275,181

Type

Research Articles

Type Code

2,415

Publication Type

Journal

Publication Title

International Journal of Tourism, Archaeology and Hospitality

Publication Link

https://ijtah.journals.ekb.eg/

MainTitle

The Impact of Electronic Word-of-Mouth (e-WOM) on Consumers’ Purchasing Decision Evidence from Five-star Hotels in Egypt

Details

Type

Article

Created At

23 Jan 2023