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Fast-food restaurant employees’ demographics variances regarding counterproductive work behaviours in Cairo

Article

Last updated: 29 Dec 2024

Subjects

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Tags

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Abstract

Today, restaurants are becoming increasingly concerned about the issue of Counterproductive Work Behaviours (CWBs). As a result, every restaurant strives to lessen the effects of these negative actions (Wallace & Coughlan, 2022). Employees' CWB propagation rates vary according to demographic characteristics (Uche et al., 2017). Therefore, this study examines the variances between fast-food restaurant employees' demographics, including gender, age, and marital status, regarding CWBs. This study's target population was employees working at fast-food restaurants in Cairo that serve fried chicken, burgers, and pizza. Because the questionnaire questions condemn the self, this study used an online questionnaire as the data collection instrument. This is because the participants' identity is hidden, ensuring their responses' credibility. The questionnaire was sent between July and August 2022 to about twenty fast-food restaurants in Cairo. About 12–15 employees from each restaurant responded. All told, 255 employees from all the restaurants responded to the survey. The questionnaire included eighteen items of CWBs (i.e., counterproductive work behaviours against individuals and counterproductive work behaviours against the organization). The results indicated that in fast-food restaurants, older employees are less likely to engage in both dimensions of CWBs than younger employees. Female employees are also less likely to engage in both dimensions of CWBs than male employees. Moreover, marital status showed no difference in CWB dimensions between fast-food restaurant employees. This research will give fast-food restaurant managers an overview of the CWB phenomenon and the employees' demographic variances regarding these behaviours.

DOI

10.21608/ijtah.2022.168356.1012

Keywords

Keywords: Fast-food restaurant, Employees’ demographics, counterproductive work behaviours

Authors

First Name

Alyaa

Last Name

Lotfy

MiddleName

Essam

Affiliation

Hotel Management, Faculty of Tourism Hotel Management, Helwan University

Email

alyaaessammohamed@gmail.com

City

-

Orcid

-

First Name

Tamer

Last Name

Abbas

MiddleName

Mohamed

Affiliation

Hotel Management, Faculty of Tourism Hotel Management, Helwan University

Email

mrtamerabbas@hotmail.com

City

cairo

Orcid

-

First Name

Mohammed

Last Name

Sayed

MiddleName

-

Affiliation

Hotel Management, Faculty of Tourism Hotel Management, Helwan University

Email

mohammed.saber140@yahoo.com

City

cairo

Orcid

0000-0001-5711-0911

Volume

2

Article Issue

2

Related Issue

38308

Issue Date

2022-07-01

Receive Date

2022-10-12

Publish Date

2022-07-01

Page Start

32

Page End

47

Print ISSN

2812-6033

Online ISSN

2812-6041

Link

https://ijtah.journals.ekb.eg/article_275160.html

Detail API

https://ijtah.journals.ekb.eg/service?article_code=275160

Order

275,160

Type

Research Articles

Type Code

2,415

Publication Type

Journal

Publication Title

International Journal of Tourism, Archaeology and Hospitality

Publication Link

https://ijtah.journals.ekb.eg/

MainTitle

Fast-food restaurant employees’ demographics variances regarding counterproductive work behaviours in Cairo

Details

Type

Article

Created At

23 Jan 2023