This study has aimed to knowing the importance factors in employee evaluation or performance appraisal through the experts and managers in hotel industry point of view. The study has used personal interviews approach and the results were statically analyzed. From the analysis carried out, it was found quality and customer focus and interpersonal skills were the importance factors in performance appraisal. The researchers recommend that the hotel should work on improving performance appraisal methods and organizing specialty training courses to develop staff in hotel organization.