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233636

The Impact of Applying the European Excellence Model in Evaluating Hotel Performance in Egypt

Article

Last updated: 05 Jan 2025

Subjects

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Tags

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Abstract

Excellence management is considered a new management concept that has only appeared recently. The European Foundation for Quality Management was published by the European Organization for Quality Control (EOQC) and has proved successful in a variety of international hotel establishments in record time. This study aims at shedding light on the possibility of applying the European Foundation for Quality Management (EFQM) to evaluate hotel performance in Egypt. Quality and excellence management are important operations through which hotels aspire to gain a competitive edge against each other. The results of the study show that the most important recommendations and suggestions are to 1) use a tool to make a plan to train staff and raise their professional standards continuously. 2) It recommends allocating financial and human resources as well as outsourcing experts and specialized training centers to acquire international awards and certificates from the European Organization for Quality Control (EOQC) especially.

DOI

10.21608/ejth.1999.233636

Keywords

European Excellence Model, Hotel - Performance - Evaluating

Authors

First Name

Sayd

Last Name

Sayd

MiddleName

Shreef

Affiliation

Hotel Studies, Sinai High Institute for Tourism and Hotels, Ras Sidr, Egypt

Email

sayedsherif175@gmail.com

City

Cairo

Orcid

-

First Name

Sameh

Last Name

Saad

MiddleName

Gamal

Affiliation

Hotel Management, Faculty of Tourism and Hotel Management, Helwan University

Email

-

City

Cairo

Orcid

-

First Name

Fatema

Last Name

Abd Elaal

MiddleName

Mohamed

Affiliation

Hotel Management, Faculty of Tourism and Hotel Management, Helwan University, Egypt

Email

-

City

Cairo

Orcid

-

Volume

26

Article Issue

1

Related Issue

33482

Issue Date

2019-06-01

Receive Date

2022-04-26

Publish Date

2019-06-01

Page Start

76

Page End

92

Print ISSN

1997-163X

Online ISSN

1998-3301

Link

https://ejth.journals.ekb.eg/article_233636.html

Detail API

https://ejth.journals.ekb.eg/service?article_code=233636

Order

233,636

Type

Original Article

Type Code

2,339

Publication Type

Journal

Publication Title

Egyptian Journal of Tourism and Hospitality

Publication Link

https://ejth.journals.ekb.eg/

MainTitle

The Impact of Applying the European Excellence Model in Evaluating Hotel Performance in Egypt

Details

Type

Article

Created At

23 Jan 2023