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183779

A pragmatic study of complaint strategies as used by Egyptian Arabic speakers

Article

Last updated: 28 Dec 2024

Subjects

-

Tags

اللغة الانجليزية

Abstract

This is a pragmatic study to investigate the communicative behavior of Egyptian Arabic Speakers (EASs) in the act of complaining. The participants of the study consist of 50 Egyptian Arabic Speakers (EASs). They are requested to complete a Discourse Completion Test (DCT) involving six complaint-inducing scenarios. Trosborg's taxonomy of complaint strategies (1995) is used for classifying data, with three additional strategies presented in Yian's (2008) research. That is, the study yields eleven strategies for expressing complaints. The participants' performance is analyzed with respect to the social variables included in the complaint situation, namely, social distance and social power. Moreover, the severity of the wrong is, also, examined with the aim of identifying to which degree it influences the participants' selection of strategy. The findings of the study revealed that Egyptians use a variety of strategies when expressing complaints. Furthermore, participants' performance varies regarding the social distance and social power included in a specific context. In addition, the severity of the wrong plays a great role in affecting participants' way of complaining.

DOI

10.21608/artdau.2021.81403.1032

Keywords

Speech Acts, Complaint Strategies, Social Power, Social distance

Authors

First Name

سارة

Last Name

ماهر مصطفى عبده

MiddleName

-

Affiliation

کلية الآداب- جامعة دمياط- قسم اللغة الانجليزية

Email

sarahmaher570@yahoo.com

City

دمياط

Orcid

-

Volume

10

Article Issue

3

Related Issue

25714

Issue Date

2021-07-01

Receive Date

2021-06-19

Publish Date

2021-07-01

Page Start

123

Page End

138

Print ISSN

2314-8519

Online ISSN

2735-4881

Link

https://artdau.journals.ekb.eg/article_183779.html

Detail API

https://artdau.journals.ekb.eg/service?article_code=183779

Order

5

Type

المقالات البحثية

Type Code

1,643

Publication Type

Journal

Publication Title

المجلة العلمیة لکلیة الآداب-جامعة دمياط

Publication Link

https://artdau.journals.ekb.eg/

MainTitle

A pragmatic study of complaint strategies as used by Egyptian Arabic speakers

Details

Type

Article

Created At

23 Jan 2023